The Improvisation Effect: A Case Study of User Improvisation and Its Effects on Information System Evolution

Few studies have examined interactions between IT change and organizational change during information systems evolution (ISE). We propose a dynamic model of ISE where change dynamics are captured in four dimensions: planned change, improvised change, organizational change and IT change. This inductively-generated model yields a rich account of ISE and its drivers by integrating the four change dimensions. The model shows how incremental adjustments in IT and organizational processes often grow into a profound change as users improvise. We demonstrate the value of the dynamic model by illustrating ISE processes in the context of two manufacturing organizations implementing the same system over a study period of five years. This paper makes its contribution by holistically characterizing improvisation in the context of IT and organizational change. Our ISE model moves research in organizational and IT change towards a common framing by showing how each affects the other’s form, function and evolution

How Information Systems Evolve by and for Use

Few studies have examined dynamic interactions between IT change and organizational change during information system evolution (ISE). We propose a dynamic model of ISE which characterizes ISE related change in four dimensions: 1) planned, 2) improvised, 3) organizational, and 4) IT related. The model- generated inductively through theory-building case studies - enables us narrate a more comprehensive explanation of ISE over time- in particular how such evolution is orchestrated by both planned and improvised change, which tacks between technical and organizational modifications. The model thus recognizes dynamic interactions between organizational and IT change by showing how incremental/improvised changes in IT or organizational processes evolve into pervasive and permanent change when organizations institutionalize these improvisations into new permanent IT designs and revised organizational routines. We demonstrate the analytical value of the proposed evolution model by investigating ISE processes in two manufacturing organizations implementing the same inter-organizational system over a period of two years. This multi-site case study research allows us to more systematically characterize significant socio-technical changes triggered by user improvisation. Our model and associated empirical analysis moves explorations of organizational and IT change towards a more unified understanding of how both mutually affect the form, function and evolution of the other

Globalization of E-Commerce: Growth and Impacts in the United States of America

The paper outlines a case study of US Ecommerce over the past 5 years. The case describes key factors that position the US for leadership in the realm of global Ecommerce, while pointing out inherent risk areas that could threaten this position. It does so utilizing a list of drivers and inhibitors as the basis for analysis in the context of an overview of the US National Environment; its inherent characteristics and their propensity to promote Ecommerce; the Governmental Policies that serve to enable the diffusion of Ecommerce; the level of Ecommerce Readiness that the US has attained through its infrastructure and societal characteristics; the resulting level of Ecommerce Diffusion and finally the Social and Economic Impacts that Ecommerce has had to date and is expected have in the future

Diffusion and Impacts of E-Commerce in the United States of America: Results from an Industry Survey

The paper provides baseline conditions of U.S. e-commerce in the post-dot.com era. The article examines the key factors that act as determinants of e-commerce diffusion. It is based on qualitative analysis of U.S. industry survey data, matched to a similar data and analyses from other countries. It presents data taken from one of the most comprehensive sample surveys of U.S. firm activity in e-commerce. The paper analyzes differences among three industry sectors, and between small/medium and large firms using both qualitative interpretations and direct observations from the survey data, as well as use of structural equation modeling of e-commerce diffusion and impacts. Some differences in e-commerce orientation and experience were found across the three industry sectors studied in the survey. These differences are related largely to the nature of the tasks done in the respective industries, and to prior industry-level investment and learning related to e-commerce. There were also differences found in e-commerce attitudes and experience between small/medium sized enterprises (SMEs) and large establishments. Only modest differences were found between U.S. and non-U.S. establishments. Quantitative analysis revealed significant regression relationships with their level of statistical significance. Results show that e-commerce adoption is path dependent (i.e., establishments follow earlier investment patterns), and that each industry\u27s market and institutional context play a significant role in adoption

Globalization and E-Commerce VII: Environment and Policy in the U.S.

The United States is a global leader in both Business-to-Customer (B2C) and Business-to-Business (B2B) electronic commerce. This leadership comes in part from the historical US strengths in information technology, telecommunications, financial services, and transportation - all of which are essential enabling components of e-commerce. The size and strength of the US economy, the wealth of its consumer base, and the relatively open access to venture capital creates an attractive environment for e-commerce investment. Official US Government policy toward e-commerce is to let the private sector take the lead, with government helping to make the business climate right for innovation and investment. Prior US Government investments in essential e-commerce infrastructure for military purposes (e.g., digital computing, the Internet) and for civilian purposes (e.g., interstate highways, air transport) played an important role in the US lead in e-commerce. US Government policies favoring widespread economic liberalization since the 1970\u27s in areas such as financial services, transportation, and telecommunications helped enable and stimulate private sector investment and innovation in e-commerce. The collapse of the dot.com era in the late 1990\u27s hit key sectors of e-commerce hard, suggesting that some of the more dramatic and positive predictions of e-commerce growth and impact will either be delayed substantially or will not come to pass. The strength of surviving e-commerce companies (e.g., Amazon and eBay), as well as the relative stability of the technology sector (e.g., Cisco Systems, Dell, Intel, IBM) and the continued investment of large industry sectors (e.g., autos, finance) suggest that e-commerce is still growing and is here to stay. Consumers are intrigued by B2C e-commerce, and many have used such services, but serious concerns related to privacy and transaction security remain obstacles to universal adoption of B2C e-commerce

Proof-of-principle of parametric stellarator neutronics modeling using Serpent2

This contribution presents neutron transport studies for the 5-period helical-axis advanced stellarator stellarator using the Serpent2 code. These studies utilize a parametric geometry model, enabling scans in neutronics modeling by varying the thickness of the reactor layers. For example, the tritium breeding ratio (TBR) can be determined by exploring various blanket material options and thicknesses to identify the threshold configuration that meets the TBR design criterion of 1.15. We found out that with the helium-cooled pebble ped candidate option, the TBR criterion is met with a breeding zone thickness of 26 cm, while with the dual-coolant lithium lead the threshold is exceeded at a thickness of 46 cm. Furthermore, the geometry includes non-planar field coils, allowing to study the fast neutron flux in these superconducting coils with a technological limit of 1 × 10 9 1 / cm 2 s . It is shown that the neutron fast flux is not constant at the coils, necessitating a neutron transport simulation to determine the distribution of the fast-flux at the coils. We show that the peak fast flux can be more than a factor of 2 higher than the average flux, and that the peak flux location rotates helically.</p

How Shall We Manage Our Journals in the Future? A Discussion of Richard T. Watson\u27s Proposals at ICIS 2004

Journals are the lifeblood of all academic professions, including information systems. At the 2004 International Conference on Information Systems (ICIS), Rick Watson, then President of the Association for Information Systems (AIS), presented proposals for improving IS journal management that included accrediting reviewers, creating a market for journal articles, and moving our journals to the next level of Internet sophistication. This paper reports on a panel of journal editors convened at ICIS 2005 to discuss the Watson proposals and their implications. The editors were those of the Journal of the Association for Information Systems, the Journal of MIS, and Management Information Systems Quarterly in the United States and the Journal of Information and Technology in the United Kingdom. The paper presents their views and a reply by Watson

Digital Twins of Organizations: A Socio-Technical View on Challenges and Opportunities for Future Research

Digital twins of organizations are software models that leverage operational and other data streams in order to dynamically monitor, analyze and improve organizational activities over time. Despite surging interest in practice, there is little research about this emerging topic. In this report, we draw from a panel discussion that has taken place at the International Conference on Business Process Management in 2021. Panelists and discussants included scholars from the information systems field, organization science and computer science. Summarizing and integrating the variety of involved perspectives, we present a socio-technical view on this emerging phenomenon. We point to several implications for future research

e-Roster Policy: Insights and implications of codifying nurse scheduling

Following a decade of dissemination, particularly within the British National Health Service (NHS), electronic rostering systems were recently endorsed within the Carter Review. However, e-rostering necessitates the formal codification of the roster process. This research investigates that codification through the lens of the 'Roster Policy', a formal document specifying the rules and procedures used to prepare staff rosters. This study is based upon analysis of twenty-seven publicly available policies, each approved within a four-year period from January 2010 to July 2014. This research finds that, at an executive level, codified knowledge is used as a proxy for the common language and experience otherwise acquired on a ward through everyday interaction, while at ward level the nurse rostering problem continues to resist all efforts at simplification. Ultimately, it is imperative that executives recognise that e-rostering is not a silver-bullet and that information from such systems requires careful interpretation and circumspection

Leveraging Information Technology to Support Agents of World Benefit

There is much debate about social responsibility in the context of business and industry but not much in the context of information technology. We address this void by examining developments and innovations at the interface between information technologies and positive social change. In particular, the paper explores the role of information technology in three critical domains: connectivity, education, and economic development. The underlying premise of the authors is that information and communication technologies can serve agents of social innovation in underserved communities and that their consideration is vital to the success of many efforts that pursue global and sustainable change. We also submit that such issues ought to be integrated more centrally into the practice and scholarly mission of the IS discipline