The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behaviour

Service recovery strategies have been identified as a critical factor in the success of. service organizations. This study develops a conceptual frame work to investigate how specific service recovery strategies influence the emotional, cognitive and negative behavioural responses of . consumers., as well as how emotion and cognition influence negative behavior. Understanding the impact of specific service recovery strategies will allow service providers' to more deliberately and intentionally engage in strategies that result in positive organizational outcomes. This study was conducted using a 2 x 2 between-subjects quasi-experimental design. The results suggest that service recovery has a significant impact on emotion, cognition and negative behavior. Similarly, satisfaction, negative emotion and positive emotion all influence negative behavior but distributive justice has no effect

Fecundity and spawning of the Atlantic horseshoe crab, Limulus polyphemus, in Pleasant Bay, Cape Cod, Massachusetts, USA

Author Posting. © The Authors, 2005. This is the author's version of the work. It is posted here by permission of Blackwell for personal use, not for redistribution. The definitive version was published in Marine Ecology 27 (2006): 54-65, doi:10.1111/j.1439-0485.2005.00053.x.This study provided the first comprehensive analysis of Atlantic horseshoe crab (Limulus polyphemus) fecundity. Limulus appear to be determinate spawners, maturing all their eggs for the breeding season before spawning begins. On average, larger females held a larger number of eggs (63,500) than smaller females (14,500). By the end of the breeding season there was an average of 11,600 mature eggs female-1 left undeposited, regardless of female size. Larger females laid a higher percentage of the eggs they contained. Thus they not only contain more eggs, but are more effective at laying them as well. Size of spawning females ranged from about 185-300 mm prosomal width, with by far the highest concentration in the mid-size ranges. Although on an individual basis large females carry and lay the greatest number of eggs, mid-size crabs as a group contributed more to the horseshoe crab population in Pleasant Bay because they were more plentiful (net fecundity was highest for mid-size crabs). These results have implications for the management of this important species, which is harvested for bait, scientific, and biomedical uses. Incorporation of these results into models and other management tools can help predict growth rates, effects of size-selective harvest, reproductive value, and stable stage distribution of populations.This project was partially funded by MIT Sea Grant 8247-5

Functional Characterization and Localization of the Aspergillus nidulans Formin SEPA

Formins are a family of multidomain scaffold proteins involved in actin-dependent morphogenetic events. In Aspergillus nidulans, the formin SEPA participates in two actin-mediated processes, septum formation and polarized growth. In this study, we use a new null mutant to demonstrate that SEPA is required for the formation of actin rings at septation sites. In addition, we find that a functional SEPA::GFP fusion protein localizes simultaneously to septation sites and hyphal tips, and that SEPA colocalizes with actin at each site. Using live imaging, we show that SEPA localization at septation sites and hyphal tips is dynamic. Notably, at septation sites, SEPA forms a ring that constricts as the septum is deposited. Moreover, we demonstrate that actin filaments are required to maintain the proper localization pattern of SEPA, and that the amino-terminal half of SEPA is sufficient for localization at septation sites and hyphal tips. In contrast, only localization at septation sites is affected by loss of the sepH gene product. We propose that specific morphological cues activate common molecular pathways to direct SEPA localization to the appropriate morphogenetic site