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4 research outputs found
The Impact of Intercultural Communication Competence on Service Quality and Customer Satisfaction
Author
Ali Ihtiyar
Cottrell D.W.
+10 more
Culiberg B.
Dodd C.H.
Fauziah S. Ahmad
Hair J.F.
Ihtiyar A.
Lustig M.W.
Parasuraman A.
PricewaterhouseCoopers
Rust R.T.
Surprenant C.F.
Publication venue
'Informa UK Limited'
Publication date
Field of study
No full text
Crossref
Communicative Aspects of the Service Encounter
Author
Bitner M.
Broverman I.K.
+19 more
Coupland N.
Czepiel J.A.
Czepiel J.A.
Dev C.
Gallois C.
Lockwood A.
Machlachlan J.
Miller N.
Parasuraman A.
Romm D.
Sarbin T.
Scherer K.R.
Smith B.L.
Solomon M.R.
Sparks B.
Street R.
Surprenant C.F.
Wyckoff D.D.
Zeithaml V.A.
Publication venue
'SAGE Publications'
Publication date
Field of study
No full text
Crossref
A Quantitative Analysis of Certain Interpersonal Skills Required in the Service Encounter
Author
Bitner M.
Bitner M.J.
+23 more
Caldwell D.F.
Cook T.D.
Gay L.R.
George W.R.
Goldsmith R.E.
Heskett J.L.
Hogan J.
Mars G.
McMillan J.H.
Mill R.C.
Miller M.L.
Mills P.K.
Paxson M.C.
Samenfink W.H.
Samenfink W.H.
Shavelson R.J.
Shostack G.L.
Snyder M.
Snyder M.
Snyder M.
Solomon M.R.
Surprenant C.F.
Tansik D.A.
Publication venue
'SAGE Publications'
Publication date
Field of study
No full text
Crossref
Consumer Expertise for Selected Services
Author
Anderson J.
Australian Bureau of Statistics
+34 more
Baker J.
Bateson J.E.G.
Diana Best
Dube-Rioux L.
Fisk R.P.
Ford G.T.
George W.R.
Gronroos C
Gummesson E.
Guseman D.S.
Hill D.J.
Hite R.E.
Johnson E.J.
Kardes F.R.
Kim J.
Lewis R.C.
Mano H.
Marks L.J.
Martin I.
Nunnally J.C.
Nyquist J.D.
Parasuraman A.
Perkins W.S.
Punj G.
Rao A.R.
Sherif M.
Sirgy M.J.
Spreng R.A.
Srinivasan N.
Surprenant C.F.
Swan J.E.
Winsted K.F.
Zeithaml V.
Zeithaml V.A.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref