Unpacking the Role of Artificial Intelligence for a Multimodal Service System Design

Since requirements of service demands are becoming increasingly complex and diversified, one of the success factors of a multimodal service system is its capability to design a specific service instance satisfying a specific set of requirements. This capability is further highlighted in Ad Hoc Multimodal Service Systems (AHMSSs), where service instances rarely follow a standard form of service delivery and exist only for a limited time. However, due to the increasing scale and frequency of services in many business and public sectors, meeting the desired level of capability has become troublesome. A well-designed Artificial Intelligence (AI) approach can be a solution to the difficulty by addressing the underlying complexity and uncertainty of the AHMSS design process. To conceptualize and foster AI applications to an AHMSS, this study identifies key decision-making problems in the AHMSS design process and discusses the role of AI in the process. The results will form the basis for AI development and implementation for an AHMSS and relevant service systems

Systemic Performance Analysis on Zoning for Unmanned Aerial Vehicle-Based Service Delivery

A zoning approach that divides an area of interest into multiple sub-areas can be a systemic and strategic solution to safely deploy a fleet of unmanned aerial vehicles (UAVs) for package delivery services. Following the zoning approach, a UAV can be assigned to one of the sub-areas, taking sole ownership and responsibility of the sub-area. As a result, the need for collision avoidance between units and the complexity of relevant operational activities can be minimized, ensuring both safe and reliable execution of the tasks. Given that the zoning approach involves the demand-server allocation decision, the service quality to customers can also be improved by performing the zoning properly. To illuminate the benefits of the zoning approach to UAV operations from a systemic perspective, this study applies clustering techniques to derive zoning solutions under different scenarios and examines the performance of the solutions using a simulation model. The simulation results demonstrate that the zoning approach can improve the safety of UAV operations, as well as the quality of service to demands