Communication and Procedural Models of the E-commerce Systems

E-commerce systems became a standard interface between sellers (or suppliers) and customers. One of basic condition of an e-commerce system to be efficient is correct definitions and describes of the all internal and external processes. All is targeted the customers´ needs and requirements. The optimal and most exact way how to obtain and find optimal solution of e-commerce system and its processes structure in companies is the modeling and simulation. In this article author shows basic model of communication between customers and sellers in connection with the customer feedback and procedural models of e-commerce systems in terms of e-shops. Procedural model was made with the aid of definition of SOA.E-commerce, decision-making processes, customer requirements, customer feedback, e-commerce processes, CRM, models.

E-business Development Key Areas

At present e-business is standard alternative and its development is very fast. E-commerce is subset of e-business. E-commerce is implementation of the business transactions on the internet (internet stores, booking system, and so on). E-business and e-commerce have directly dependence on information and communication technology (ICT). Many conditions have to be satisfied to e-business systems operate all right and bring contribution. The fundamental element is e-business strategy. Aims, procedures, methods, inputs, outputs and the like have to be analyzed in e-business strategy. Individual parts may be under consideration and analyzed in singles steps or in parallel with regards to contexture. Once of the e-commerce key area is internet stores development. Internet stores are realized as a web sites published on internet. Web sites make possible communication between custom and operators information system. Internet store web sites have to fulfil the quite of number of conditions. Principal aim of the internet store web sites is effort to internet store web sites be displayed in one of the forefront in internet browser after request of user. To this goal for example Search Engine Optimization (SEO) or method of paid references can be used. Both methods are very important for internet marketing and they also can be used together. Data from internet store web sites are computing in firm information system. On this account we have to directly defined dataflow between internet store websites and information system. We can buy software for e-business support from provider or new software can be developed. In both cases we have to pay attention to risk areas. Conditions of successful implementation of e-business in firm are in the end of the article.e-business, e-commerce, e-business strategy, procedural and technological audit, internet stores, optimization, search engine optimization, paid links, information and communication technologies, return on investment

E-commerce Systems and E-shop Web Sites Security

Fruitfulnes of contemporary companies rests on new business model development, elimination of communication obstacles, simplification of industrial processes, possibilities of responding in real-time and above all meeting the floating custom needs. Quite a number of company activities and transactions are realized within the framework of e-business. Business transactions are supported by e-commerce systems. One of the e-commerce system part is web interface (web sites). Present trend is putting the accent on security. E-commerce system security and web sites security is the most overlooked aspect of securing data. E-commerce system security depends on technologies and its correct exploitation and proceedings. If we want e-commerce system and e-shops web sites with all services to be safety, it is necessary to know all possible risks, use up to date technologies, follow conventions of web sites development and have good security management system. The article deals with definition and description of risk areas refer to e-commerce systems and e-shop web sites and show fundamental principles of e-commerce systems and e-shop web sites security.E-commerce system, e-shop web sites, security, security proceedings, web technologies

Overview of Potential Problematic Fields and Experience With Respect to Implementation of E-Learning in a Company and School Environment in the Czech Republic

E-learning has become a significant supportive cornerstone of the educational process at universities and in companies, where it is applied as supplementary education of the staff. At the Silesian University in Opava, School of Business Administration in Karvina, under completion of grant projects e-learning study of number of bachelor study programs received an accreditation. E-learning is applied for training in the business sector in the Czech Republic as well as in different countries. Both at universities and in companies there exist specific solutions of effective implementation of the individual e-learning systems depending on a myriad of factors derived from differences in the individual environments. The articles provides an overview of potential problematic areas, which may occur in implementation of e-learning and it is in the Czech Republic where these problematic situations have been tackled. The purpose of the article is to list basic problematic areas, each of which deserves a separate article and a detailed analysis.E-learning, life-long education, off-line communication, on-line communication, e-learning electronic study material, text study supports, number of students, Learning Management System (LMS), information system, computer literacy

Questionary Research to Learn State of Affairs of Technological Support CRM

Evaluation exercise was made on the basis primary research in which service organizations was spoken. They were answered for questions interrelated to customer relationship management (CRM).CRM, hypothesis, exploited software, cooperative part CRM, outsourcing

Assisting elements of distant learning at the School of Business Administration in Karvina

Distant learning with the support of modern information and communicative technologies is a frequently discussed field at all progressive institutions of education nowadays. Today there is a range of software assistance for the creation of on-line courses and education management by means of internet. It is, however, necessary that the information systems intended for the creation of learning support and learning management, including all the necessary feedback, did not exist as isolated in order that they employ and provide data reversely during their mutual interaction which are contained respectively necessary for work of other information wholes such as information systems for the support of university management in all the fields of its activities.Distant learning, e-learning, pedagogical information system, learning managing system, subsystems, VIRTUNIV seminars

Method of supply chain optimization in E-commerce

Rapid development of technologies and their penetration into all sectors generates a wide range of streamlining of production and trade processes. Electronic commerce is the area in which information and communication technology (ICT) is an essential and indispensable element. It is based on the use of e-commerce systems. An e-commerce system combines several parts consisting of customers, suppliers (sellers, dealers, producers, businessmen, etc.), the web server (web interface), the information system (ERP, CRM, the database system), the payment system, the dispatch system and the legislature itself. All these subsystems must be managed both at the operational level and in terms of the whole e-commerce system. E-commerce systems are tools meant to support the supply chain (SC), the quality of which as well as other parts of the e-commerce system largely depend on management processes representing supply chain management (SCM). The optimal way to ensure the success of SCM is to use the methods of modelling and simulation based on appropriate models and mathematical representation of a real SC. Such models are constructed with the use of process and value-chain oriented approaches or based on the concept of multi-agent systems. Different types of models in conjunction with a suitable mathematical representation allow us to perform the simulation process which outputs can help managers make suitable decisions. The paper aims at presenting contemporary approaches to the supply chain modelling within e-commerce systems. Moreover, the case study emphasized hereby is oriented to present the sample simulation approach in order to find the optimal allocation of resources which are meant to minimize shipping costs.e-commerce system, supply chain, supply chain management, warehouse, allocation of resources

E-business Environment in the Global Information Society

In today´s digital 21st century, almost all businesses face intense competition from competitors all around the globe. There are no borders and business area for the all companies is almost unlimited. As the main supports of mentioned fact are globalization and ICT´s development. Influences such as globalization, increased popularity of outsourcing and offshoring have recently combined to produce an environment where ICT graduates need to have up-to-date and industry-relevant knowledge and skills, so that they can be successful in this highly competitive environment. Development of e-business and e-commerce make possible the companies to enter to the global markets. Fundamental prerequisite of the successful company in the global market is well-made corporate strategy and correct source information. Of high account condition of an entry to global markets is an adjustment of the information system to global information and business system management standards. The statistics gained from the Czech market shows, that in spite of enormous Internet proliferation the ratio of e-sales is lower than the ratio of e-purchases. Some possible reasons for these phenomena are discussed at the end of this paper.E-business, e-commerce, global information society, information and communication technology, IT security, IT standards, business strategy, enterprise resource planning, customer relationship management.

Kvalita a výkonnost podniků v cestovním ruchu - komparace s podniky potravinářského průmyslu

Předmětem článku je kvalita a výkonnost podniků v cestovním ruchu. Cílem článku je analyzovat kvalitu a výkonnost podniků v cestovním ruchu a komparovat ji s kvalitou a výkonností podniků v jiných odvětvích, v tomto případě v potravinářském průmyslu. Dílčím cílem článku je identifikace odchylek a naznačení příčin těchto odchylek tak, aby bylo možné identifikovat specifika podniků v cestovním ruchu s ohledem na kvalitu a výkonnost. To by mělo následně umožnit managementu lépe zacílit nástroje řízení a zvýšit výkonnost podniků v oblasti cestovního ruchu.Předmětem článku je kvalita a výkonnost podniků v cestovním ruchu. Cílem článku je analyzovat kvalitu a výkonnost podniků v cestovním ruchu a komparovat ji s kvalitou a výkonností podniků v jiných odvětvích, v tomto případě v potravinářském průmyslu. Dílčím cílem článku je identifikace odchylek a naznačení příčin těchto odchylek tak, aby bylo možné identifikovat specifika podniků v cestovním ruchu s ohledem na kvalitu a výkonnost. To by mělo následně umožnit managementu lépe zacílit nástroje řízení a zvýšit výkonnost podniků v oblasti cestovního ruchu.Subject of this paper is the quality and performance of enterprises in tourism. This article aims to analyze quality and business performance in tourism and with it to compare the quality and performance of enterprises in other sectors, in this case in the food industry. The partial aim of the article is to identify deviations and suggest the causes of these variations in order to identify specific companies in the tourism in terms of quality and performance. This would then enable management to better target management tools and improve business performance in the tourism area

Education of Web Technologies in Connection with Needs of Corporate Environment and Public Administration

Internet with all services is integral part of profession and private life of the all community. Web technologies develop very quickly and its usage has an increasing trend. Web technologies are used for various purposes in private business and public administration companies. In both cases web technologies are very important and have a big sense to support of presentation, communication and generally control processes. Today there are quite a number of standards and methods of web interface development. One of main goal of web technologies is communication of external environment and information systems, because information systems are one of fundamental part of all types of companies because of support operational and control processes. With web technologies expansion is growing need to educate new specialists and users. It is target of technical and economic universities. In this respect we have to observe uses of external environment and offer fields of study whose school-leavers find good jobs. Web technologies area is very extensive and always we have to do thorough evaluation what to teach in terms of fields of study in singles types of schools.Internet, webové technologie, výuka webových technologií, uživatel, státní správa, veřejná správa, elektronické podnikání, elektronické obchodování, obor Manažerská informatika