Content, Social, and Metacognitive Statements: An Empirical Study Comparing Human-Human and Human-Computer Tutorial Dialogue

We present a study which compares human-human computer-mediated tutoring with two computer tutoring systems based on the same materials but differing in the type of feedback they provide. Our results show that there are significant differences in interaction style between human-human and human-computer tutoring, as well as between the two computer tutors, and that different dialogue characteristics predict learning gain in different conditions. We show that there are significant differences in the non-content statements that students make to human and computer tutors, but also to different types of computer tutors. These differences also affect which factors are correlated with learning gain and user satisfaction. We argue that ITS designers should pay particular attention to strategies for dealing with negative social and metacognitive statements, and also conduct further research on how interaction style affects human-computer tutoring. © 2010 Springer-Verlag Berlin Heidelberg

Talk Like an Electrician: Student Dialogue Mimicking Behavior in an Intelligent Tutoring System

Abstract. Students entering a new field must learn to speak the specialized language of that field. Previous research using automated measures of word overlap has found that students who modify their language to align more closely to a tutor's language show larger overall learning gains. We present an alternative approach that assesses syntactic as well as lexical alignment in a corpus of human-computer tutorial dialogue. We found distinctive patterns differentiating high and low achieving students. Our high achievers were most likely to mimic their own earlier statements and rarely made mistakes when mimicking the tutor. Low achievers were less likely to reuse their own successful sentence structures, and were more likely to make mistakes when trying to mimic the tutor. We argue that certain types of mimicking should be encouraged in tutorial dialogue systems, an important future research direction

Design Principles For Adaptive Automation And Aiding

Adaptive automation technologies and the associated research have advanced significantly since their inception in the early 1970s. Here, we present the history of this research and the lessons that have been learned from it. We also present several design guidelines for the successful implementation of adaptive automation in order to serve the community of designers who will be implementing adaptive automation

Content, Social, And Metacognitive Statements: An Empirical Study Comparing Human-Human And Human-Computer Tutorial Dialogue

We present a study which compares human-human computer-mediated tutoring with two computer tutoring systems based on the same materials but differing in the type of feedback they provide. Our results show that there are significant differences in interaction style between human-human and human-computer tutoring, as well as between the two computer tutors, and that different dialogue characteristics predict learning gain in different conditions. We show that there are significant differences in the non-content statements that students make to human and computer tutors, but also to different types of computer tutors. These differences also affect which factors are correlated with learning gain and user satisfaction. We argue that ITS designers should pay particular attention to strategies for dealing with negative social and metacognitive statements, and also conduct further research on how interaction style affects human-computer tutoring. © 2010 Springer-Verlag Berlin Heidelberg