Verbal Design: A Participatory Design Approach with Illiterate Patient User Groups

This paper presents a Participatory Design approach focused on applying primarily Verbal Design techniques working alongside illiterate People with Diabetes (PWD) from low socio-economic groups in Pakistan. After gathering a set of initial findings through classic Participatory Design and encountering several challenges, we discuss the development of our Verbal Design Approach in response which uses Narrative Scoping and Persona along with Invisible Design videos to structure and drive discussion and document design. Preliminary work showed that the approach resonated with our illiterate participants