Relationship between EFL Teachers' Emotional Intelligence, Reflective teaching, Autonomy and their Students' L2 Learning

This study set out to provide empirical evidence on the relationship between EFL teachers' emotional intelligence, reflectivity, and autonomy, and their students' L2 performance. The participants of this study included 88 EFL teachers who taught English at different private English teaching institutes and their students (N = 1266). First, the teachers completed three validated questionnaires: Emotional Quotient Inventory (Bar-On, 1997), Teacher Reflectivity Questionnaire (Akbari, Behzadpour & Dadvand, 2010), and Teacher Work-Autonomy Scale (Friedman, 1999). Then, their learners’ scores on their final English proficiency exams were collected as indication of their L2 performance. The results of the study revealed that there was significant positive relationship between teachers' reflectivity, emotional intelligence and autonomy, on the one hand, and their students' L2 performance, on the other. The results of multiple regression analysis showed that from among the variables of this study, reflectivity was the stronger predictor of the learners' L2 performance. In addition, the findings indicated that EFL teachers' educational degree and gender significantly affect their levels of emotional intelligence and reflectivity. The findings of this study offer evidence to substantiate teachers’ emotional intelligence, reflectivity, and autonomy as important variables in L2 teaching and confirm their instructional nature

Quality assessment of emergency wards in Khorramabad public hospitals based on EFQM model

Background: Based on recommendation of management development and organizational change center of the ministry of health. EFQM model is the most appropriate model to deploy in country`s hospitals. In this study we assess quality of emergency wards in khorramabad hospitals based on EFQM model and compare it with results of annual evaluation of the ministry of health. Materials and Methods: this descriptive, cross-sectional study was carried out in 2009. Emergency wards of khorramabad hospitals were our study population which were selected using census method. Data collection tool was questionnaire of EFQM model which was filled out by researchers in studied wards. RADAR logic used for scoring and EFQM consensus process used for agreement. The data were analyzed through descriptive statistics, SPSS and EFQM softwares. Results: Scores of studied wards (Social security, Shahid Madani,Shohaday-e Ashayer and Asali hospitals) were 216,108.1,129.9,72.1 respectively. The mean score in EFQM criteria were: leadership 12.3%, policy and strategy 7.1%, staff 11.8%, partnerships and resources 13.8%, processes 20.8%, customers results 8.3%, staff results 12.5% society results 9.5%, key performance results 18.8%. Conclusion: Findings show that quality of studied wards is less than the model standards and other similar studies considerably. From view point of the researcher the existing gap with external studies is logical and in comparison with internal studies is irrational. The studied wards acquired the most score in process criterion and the least score in policy and strategy criterion. Also ,findings shows a negative relation between results of assessment based on EFQM model and current evaluation system of the ministry of health, so it is suggested that the current system should be revised fundamenally