Search CORE

1 research outputs found

Customer-Directed Extra-Role Performance and Emotional Understanding: Effects on Customer Conflict, Felt Stress, Job Performance and Turnover Intentions

Author: Anderson J.C.
Babin B.J.
Bailey J.J.
Baron R.M.
Betancourt H.
Bettencourt L.A.
Biron M.
Brackett M.A.
Bruk-Lee V.
Cavanaugh M.A.
Deeter-Schmelz D.R.
Dormann C.
Dubinsky A.J.
Dubinsky A.J.
Dubinsky A.J.
Emerson R.M.
Fogarty T.J.
Gopal A.
Grandey A.A.
Hillmer S.
Hui M.K.
Hulland J.
Jaramillo F.
Jaramillo F.
Judge T.A.
Karatepe O.M.
Karatepe O.M.
Kidwell B.
Law K.S.
Law K.S.
Li X.
Liu C.
Liu-Qin Y.
Locander D.A.
McFarland R.G.
McFarland R.G.
Mulki J.P.
Mulki J.P.
Mulki J.P.
Narayanan L.
Netemeyer R.G.
Pappas J.M.
Pettijohn C.E.
Piercy N.F.
Podsakoff N.P.
Podsakoff P.M.
Podsakoff P.M.
Reid D.A.
Rich B.L.
Schaubroeck J.
Schneider B.
Shahzad K.
Singh J.
Sliter M.T.
Sliter M.T.
Sonenshein S.
Spector P.E.
Spector P.E.
Staufenbiel T.
Stauss B.
Sturman M.C.
Tarafdar M.
Wang P.Z.
Wanous J.P.
Wetzels M.
Yeun Y.-R.
Zimmerman R.D.
Örtqvist D.
Publication venue: 'Elsevier BV'
Publication date
Field of study

core

core