706 SINTEZA 2014 E-Business in tourism and hospitality industry INFORMATION SYSTEMS SUPPORT TO THE HOSPITALITY MANAGEMENT OF NOVI SAD

Abstract: The task of this paper is to perceive the usage of information technologies in hotel business in Novi Sad, as well as the level of utilization of the present information technologies potentials. In terms of that, the level of computer competence of the employees and the quality of conditions for information technologies implementation in the hotel industry of Novi Sad, are analyzed. The following indicators were examined: computer existence in hotels and in which positions, possibility of the Internet usage and the connection type, the availability of the Internet and data bases to the hotel guests, the existence of the hotel web site presentation, possibility of on-line booking and the existence of hotel information system (HIS). The research for the purpose of this paper was conducted on the sample of five hotels categorized 3* -5*. Data were collected by survey method, using questionnaire as the instrument for collecting necessary data