The interval of educational services' quality in 17 universities of medical sciences in Iran

Background and purpose: The process of improving the quality of services in healthcare and treatment has a special place in terms of organizational complexity and importance of efficiency. Models of organizational growth have provided an appropriate context for evaluating the performance and quality of organizations by using Total Quality Management (TQM) method. It should be noted that all parts of society benefit from services of educational environments. Therefore the aim of this research was to measure quality of services in order to constantly improve the quality of services in 17 universities of medical sciences in Iran. Methods: This research was a cross sectional descriptive survey. SERVQUAL standard questionnaire was used as research tool. After questionnaires were collected, the data was fed into APSS21 software. Descriptive statistics and advanced statistical tests were used to measure the interval of educational services. Result: 2767 samples were collected in this study. In general the average level of students’ expectations was 3.85±.93 and the average level of their perception was 3.16±.55. By subtracting this average level of average level of expectation, the interval was-.69±1.02. In all samples total interval in assurance dimension was-.735±1.12, responsiveness-.650±1.16, reliability-.605±1.04, empathy-.739±1.22, and in physical dimension was-.590±1.23. Conclusion: Yasuj university of medical sciences had the highest interval of educational services quality and north Khorasan had the lowest interval. It is generally recommended that each university form a unit called “quality improvement” in order to evaluate regularly and improve the quality of services. © 2018, Editorial office of Journal of International Pharmaceutical Research. All rights reserved