32 research outputs found
Norman Regional Health System: A City-Owned Public Trust Dedicated to Improving Performance
Describes successful strategies for providing recommended treatment on process-of-care measures, including board and administration support, order sets, concurrent review, performance feedback, transparency, and engaging nurses. Outlines lessons learned
Oklahoma Heart Hospital: Clinician Leaders Establish Culture of Quality
Describes strategies for a culture of quality, including a flat organizational structure, optimal nurse experience and ratios, standardization through care sets, technology-enabled feedback and assessment, and continuous improvement through new practices
Duke University Hospital: Organizational and Tactical Strategies to Enhance Patient Satisfaction
Highlights organizational and tactical strategies for realizing high patient satisfaction, including the use of communication boards in each room stating the plan of care, a "Balanced Scorecard" evaluation tool, and Six Sigma improvement methodology
Hutcheson Medical Center: Focusing on Personal Interactions
Outlines elements of a strategy for high patient satisfaction focused on patient-staff interactions and patients' needs, including a culture of customer service, shared governance, better data collection, more visible leaders, and evidence-based practice
Munson Medical Center: Constant Focus on Patient Satisfaction
Summarizes elements of a successful strategy to attain high patient satisfaction, including high nurse-to-patient ratios, incentives, and relationship-based and acuity-adaptable care whereby a patient stays in one room from admission through discharge
St. Mary's Health Center: Focus on Core Measures Improves Quality
Describes strategies that greatly improved process-of-care measures, including communication through physician-led committees and peers, standardization through order sets, concurrent and retrospective chart reviews, and transparency and data analysis
Brigham and Women's Hospital: "Moving the Needle" Takes People, Processes, and Leadership
Describes three strategies implemented simultaneously to enhance patient satisfaction: creating strong leadership commitment; improving care processes; and training a customer-focused staff. Discusses patient surveys and performance scorecards
Iowa's 1st Five Initiative: Improving Early Childhood Developmental Services Through Public-Private Partnerships
Evaluates the state's initiative to improve early detection of social and emotional developmental delays and other problems with better tools, training for staff and special care coordinators, partnerships with community groups, and timely notification
Mercy Medical Center: Reducing Readmissions Through Clinical Excellence, Palliative Care, and Collaboration
Outlines strategies and practices behind low readmissions rates for heart attack, heart failure, and pneumonia patients, such as investing in advanced practice nurses who help incorporate evidence-based standards into patient care. Lists lessons learned
Systems of Care Coordination for Children: Lessons Learned Across State Models
Outlines features of successful systems that refer children for developmental interventions, help coordinate care, offer support and follow-up, and give providers feedback, including maximum efficiencies and partnerships, as well as policy implications