16 research outputs found
Development of a service quality measurement scale for airline passenger services
No full textWorking Paper Series (National University of Singapore. Faculty of Business Administration); 1995-0161-1
Relationship ties and cultural values as moderators of relationship quality in services selling
No full textResearch Paper Series (National University of Singapore. Faculty of Business Administration); 1996-0421-3
Influences on store patronage behavior: A comparison of department and discount stores in Singapore
No full textA Study on the Influence of Green Advertisement on the Attitude of Consumers -Concerning the Message Effect-
No full textDo Product and Consumer Characteristics Affect the Relationship Between Online Experience and Customer Satisfaction?
No full text
