The E-Customer: Customer Relationship And Retention

E-commerce is currently being used by organizations to increase their market share while retaining customer loyalty.  This paper discusses ways that organizations can use to attract new customers and retain existing customers to attain sustained profit growth.  Data warehousing, data mining, and customer relationship and retention approaches that can be used for assisting organizations achieve these goals are discussed

The Feasibility of Closing Vehicle Crossings along St. Charles Avenue: A Study of Transit Safety and Performance

The St. Charles streetcar is an important transit line in the city of New Orleans, with about 65,000 people living within a ½ mile walking distance from it. However, the line experiences a very high streetcar/automobile crash rate due in large part to the large number of grade vehicle crossings over the tracks that lack signalization. Through traffic modeling, the closure of many of these vehicle crossings and the diversion of automotive traffic to the remaining, signalized crossings is analyzed to determine traffic impacts on street network. The result is a modest increase in traffic, about 7-8%, at the remaining signalized intersections

Managing the information Technology help desk: An international dimension

Information Technology continues to change at a fast and furious rate that shows no signs of slowing. Support requirements are increasing, while businesses are becoming global and demanding more support for technology. This paper focuses on the issues and challenges faced by organizations in setting and running a help desk for end users in an international environment

Remarks on Differential Inclusion limits of Stochastic Approximation

For stochastic approximation algorithms with discontinuous dynamics, it is shown that under suitable distributional assumptions, the interpolated iterates track a Fillipov solution of the limiting differential inclusion. In addition, we give an alternative control theoretic approach to recent results of [7] on certain limiting empirical measures associated with the iteration

Enterprise resource planning growth in India: A global competitive advantage (part II)

The increasingly sophisticated and competitive Indian economy is faced with life in the global fast lane. The transition to an open economy has thrust India into the information age, an age that is forcing Indian firms to cope with a deluge of new information relationships. In order to keep up with the global advances, numerous Indian industries are implementing or considering ERP to compete in the global business environment. Several examples of successful implementation of Enterprise Resource Planning in India are discussed

Information revolution: Impact of technology on global workforce

This paper explores the promises and perils of the Information Revolution and addresses the complex issues such as global labor force, impact of technology on both industrialized and third-world countries. The paper discusses the beneficiaries and losers of the information revolution and an outlook for global employment in the 21st century

Engineered PLGA Nanoparticles for Delivery of siRNA in MCF-7 Breast Cancer Cells

Small interfering RNAs have been an emerging medical treatment for molecular based diseases as they are capable of gene-specific knockdown. Appropriate and efficient delivery remains one of the biggest challenges in the development of siRNA as an anti-cancer treatment. Nanoparticles containing siRNA were characterized and the efficacy of various peptides in the transfection of the nanoparticles were tested. A gene silencing assay was developed in order to determine the effect of siRNA therapeutics on gene functionality in breast cancer cells