The E-Customer: Customer Relationship And Retention

E-commerce is currently being used by organizations to increase their market share while retaining customer loyalty.  This paper discusses ways that organizations can use to attract new customers and retain existing customers to attain sustained profit growth.  Data warehousing, data mining, and customer relationship and retention approaches that can be used for assisting organizations achieve these goals are discussed

Fuzzy Analytic Hierarchy Process Model For Determination of Service Quality in Telecom Networks

One of the commonly used methods for multi attribute decision making is analytic hierarchy process (AHP). During last two decades, the analytic hierarchy process has been successfully applied to numerous decision areas. The essence of AHP is in permitting the decision-maker to perform pair-wise comparisons of each of the factors or criteria -- one-on-one -- to derive overall priorities. These pair-wise comparisons may be stated verbally as in Criterion A is equally, moderately more, or strongly more important than criterion B. The adjectives likely or preferable may be substituted for important. These are converted to numerical values (generally in pre-specified range like 1 to 9) in the traditional, non-fuzzy AHP approach. The AHP method may be used for such decisions as selecting a single course of action from several, for priority setting, and for resource allocation. For the single decision-event, AHP\u27s use is based on the following assumptions, that for a significant decision, there are several courses of action (alternatives) available, from which one will be selected based on governing criteria, not all of which will be of equal weight

Health Information Exchange Adoption and Patient Satisfaction: The Mediating Role of Organizational Efficiency

Patient satisfaction is perceived as a significant benefit of hospitals’ investments in health information exchange (HIE). Successful implementation of HIE systems lead to increased organizational efficiency in hospitals and more likely to enable doctors and other staff members to better meet patient needs and expectations. This research draws upon system success theory to examine how HIE adoption affects patient satisfaction. In addition, this research investigates whether the relationship between HIE adoption and patient satisfaction is mediated by organizational efficiency. This is the first research study that draws upon system success theory to understand how HIE adoption affects patient satisfaction. For this study, the dataset was developed by integrating data from the Healthcare Cost Report Information System and the Hospital Compare data from the Medicare.gov website. It contained data from 2,459 U.S. acute care hospitals. Regression models were used to empirically validate relationships between HIE adoption and patient satisfaction. A three-step analysis was used to test the mediation effect. Results of this study indicates that HIE adoption positively impacts hospital efficiency. In addition, hospital efficiency positively influences patient satisfaction. Furthermore, the results validate the mediation role of hospital efficiency and suggest that HIE adoption indirectly affects patient satisfaction through hospital efficiency. HIE adoption leads to healthcare information system success (organizational efficiency), which in turn increases patient satisfaction

Using Document Indexers for Faceted Search in Dataspaces

Efficient information retrieval is essential to enrich user experience when searching for documents in dataspaces. With the continued growth in the volume and complexity of documents, the efficient information retrieval for searches has become increasingly challenging. To improve users’ search experience, faceted search combines direct keyword search methods with faceted browsing using a predefined set of categories (facets). This paper studies a faceted search approach that integrates dynamic facets generation with search. To further enhance the faceted search, alternative indexers based on pre-defined ontology for data repositories within dataspaces are evaluated in terms of execution time and data size. Experimental results suggest that combining the proposed faceted search with appropriate indexers improves search performance enhancing user experience

Electronic Health Records: Challenges and Opportunities

During the last three decades, healthcare expenditure in the U.S. has substantially increased. If this pace of increase is not controlled, it will lead to disastrous results for the healthcare system. An effective use of health information technology would not only improve the quality of healthcare but help reduce healthcare costs considerably. However, risks of privacy and security of patient electronic health records are great. It is recommended that healthcare organizations use IT management best practices, follow proper risk assessment and management guidelines, and keep up with latest technological advances to ensure the privacy and security of patient data

Internet Technology in 2010: The Issue of IPv6 Adoption in the U.S.A.

Computer industry literature suggests that IPv4 Internet addresses are likely to have been depleted by the year 2010, and at least Asia and Europe will be using the new IPv6 Internet addresses. Literature also suggests that the U.S.A. is lagging behind Asia and Europe with the implementation of IPv6. Empirical data supporting the fact that the U.S.A. is lagging behind is not available in the literature. This paper presents the issues regarding IPv6, reasons why Asia and Europe are implementing IPv6, and why the U.S.A. is lagging behind. Empirical data is presented to support the literature’s suggestion that the U.S.A. is lagging behind. The consequences of this inactivity regarding the implementation of IPv6 by the U.S.A. are discussed

Knowledge-based simulation model for performance analysis and reliability of computer networks

Modeling and analysis of performance of computer networks is essential for ensuring smooth operation of an organization\u27s networks and preventing major failures. Mathematical analysis and simulation modeling are the common procedures for network system performance analysis. In this paper, a knowledge-based simulation model is developed that can be used for predicting network performance and reliability

Merging an e-Business Solution Framework with CIS Curriculum

Since corporations first started conducting business on the Internet in 1993, it has moved quickly from being a curious spectacle to a matter of survival for most businesses. To achieve successful results in this on-line business environment on a consistent basis, companies need to rely on two critical success factors. First, a robust framework to guide the design and implementation of e-Business strategy is crucial. Second, if companies are interested in e-Business applications that are robust, flexible, scalable, maintainable, and platform-independent then the development environment used to design, implement, and deploy such applications is more critical than ever before. These characteristics will gain importance as corporations begin migrating e-Business applications from the traditional Web-based environment to a wireless, mobile, hand-held, and pervasive computing paradigm. A consequence of such ongoing changes in the information technology field will require Computer Information Systems (CIS) departments to regularly update curriculum to ensure that students are imparted with the conceptual knowledge and technical skills expected by the IT industry. This paper describes an e-Business solution framework, and analyzes the impact of the technological and e-business evolution on an existing CIS curriculum in the College of Business at a university in the state of Texas. It discusses the new curriculum developed and implemented in response to these technology changes. Finally, the paper also describes some of the challenges of implementing the new model and the resultant impact

Call for Abstracts and Papers

Conference topics include but are not limited to: Cybersecurity, Medical Informatics, Smart Systems, E-learning, Library Science, IT for Economic Development, E-Government, Technological Innovations, Digital Marketing, Business Analytics, Cloud Computing, E-business/commerce, Emerging Trends, Digital Accounting, Healthcare IT, IT Auditing/Forensics, Mobile Computing, Organizational Culture & Technology, Social Networking, and Big Data