Relationship between Continuous Improvement and Internal Process Performance; the Role of Management Support

Many papers state the significant role of continuous improvement (CI) in achieving efficient and effective organization. Process performance can be enhanced with CI practice since it can create knowledge about the process and make process change happen. The emphasis of the research was placed on adopting continuous improvement system in organizations which then supports a positive effect on internal process performance. In this relation, management support was analysed as a moderator variable that can strengthen the relationship between continuous improvement system and internal process performance. In order to examine the set hypothesis, a research model was developed, and a survey was conducted on 113 Croatian companies that hold ISO 9001 certificate. To analyse this relation, regression analysis was performed. The results of the study showed that the link between continuous improvement system and internal processes performance is significant. Also, the results confirmed that management support strengthens the relationship between continuous improvement system and process performance

THE PRACTICE OF CONTINUOUS IMPROVEMENT BEHAVIOURS IN MANUFACTURING COMPANIES WITH ISO 9001

Continuous improvement gained much attention in the literature as one of the principles in total quality management and practice under methodologies such as Lean or Six Sigma. Continuous improvement in organizations represents a comprehensive process that includes involvement of all people on all organizational levels to make improvements throughout the whole organization. Therefore, building and sustaining the organizational CI capability through practicing the CI behaviours leads to achieving better efficiency, effectiveness and business results of the organization. Also applying CI behaviours leads to change in organizational culture which is, in the long run, oriented toward making every day continuous improvements. The purpose of this paper is to present which CI behaviours can be developed in organization and measured according to the Bessant\u27s evolutionary model of continuous improvement behaviour. Also, the goal of the research is to present based on the conducted research, the state of CI practice regarding adopted CI behaviours which will be presented as the development level of CI behaviours that researched manufacturing companies in Croatia with ISO 9001 certificate, have

Application of Continuous Improvement in the Business Activity of Companies with Iso 9001 Certification in the Area of Northwest and Central Region of the Republic of Croatia, with Reference to Koprivnica-Križevci County

Na globalnoj razini, konkurentnost je nužna kako bi organizacije osigurale dugoročan rast. Sam rast nije moguć bez inovacija koje predstavljaju osnovu za razvoj, stoga poduzeća da bi poslovala efikasno i efektivno moraju stalno poboljšavati. Kontinuirano poboljšanje (CI, kaizen) prepoznato je u praksi kao koncept koji utječe na učinkovitost organizacije i povećava agilnost organizacije poboljšanjem procesa. Uključuje ponašanje svih zaposlenika da razmišljaju o malim, ali kontinuiranim poboljšanjima na svom radnom mjestu kako bi se postigla poboljšanja u svim dijelovima organizacije. Naglasak istraživanja stavljen je na primjenu sustava kontinuiranog poboljšanja u poslovanju poduzeća koja posjeduju ISO 9001 certifikat, te utjecaj CI sustava na poslovnu uspješnost kompanija. Također u ovom modelu analiziran je menadžment inovacija kao moderatorska varijabla koja značajno utječe na odnos između primjene sustava kontinuiranog poboljšanja i poslovne uspješnosti. Da bi se ispitao postavljeni odnos, razvijen je istraživački model, te je provedeno istraživanje anketnom metodom na 114 hrvatskih poduzeća (mikro, mala, srednja i velika) koja posjeduju ISO 9001 certifikat na području sjeverozapadne i središnje regije Republike Hrvatske. Spomenuto područje uključuje sljedeće županije: Krapinsko-Zagorska, Varaždinska, Bjelovarsko-Bilogorska, Međimurska županija s posebnim osvrtom na poduzeća s ISO 9001 certifikatom na području Koprivničko-križevačke županije. Za analizu ovog odnosa napravljena je regresijska analiza i korelacija kako bi se ispitale postavljene hipoteze. Rezultati studije pokazali su da je veza između kontinuiranog poboljšanja i poslovne uspješnosti značajna. Također, rezultati potvrđuju da praksa menadžmenta inovacija ima značajnu ulogu moderatora između primjene sustava kontinuiranog poboljšanja i poslovne uspješnosti poduzeća.Globally, competitiveness is essential for organizations to ensure long-term growth. Growth alone is not possible without innovations that form the basis for development, so companies need to constantly improve in order to operate efficiently and effectively. Continuous improvement (CI, Kaizen) has been recognized in practice as a concept that affects the effectiveness of the organization and increases the agility of the organization by improving the process. It involves the behaviour of all employees to think about small but continuous improvements in their workplace in order to achieve improvements in all parts of the organization. The emphasis of the research was placed on the application of the system of continuous improvement in the business activity of companies that have ISO 9001 certification, and the impact of the CI system on the business performance of companies. Also in this model, innovation management is analysed as a moderator variable that significantly affects the relationship between the application of the system of continuous improvement and business performance. In order to examine the relationship, a research model was developed, and a survey was conducted on 114 Croatian companies (micro, small, medium and large) that have ISO 9001 certification in the north-western and central region of the Republic of Croatia. The mentioned area includes the following counties: Krapina-Zagorje, Varaždin, Bjelovar-Bilogora and Međimurje county with special reference to companies with ISO 9001 certificate in the area of Koprivnica-Križevci County. For the analysis of this relationship, a regression analysis and correlation were made in order to examine the set hypotheses. The results of the study showed that the link between continuous improvement and business performance is significant. Also, the results confirm that the practice of innovation management has a significant role of moderator between the application of the system of continuous improvement and business performance of the company

How Influencer Credibility and Advertising Disclosure affects Purchase Intention

In recent years there has been a significant increase in digital advertising through influencers being active on many social media platforms. Budgets for influencer marketing rise yearly, and the return on investment from influencer marketing is higher than from other marketing channels. Therefore, influencer marketing is here to stay, and the pandemic has turned many customers online. Nowadays, customers most often collect information regarding products or services from influencers. The factors that may affect customers\u27 purchase decisions are seen in influencers\u27 credibility and advertising disclosure. A systematic literature review was done to provide an overview of the related influencer marketing field and the impact of advertising disclosure and source credibility on purchase intention. The terms ("Purchase intention") and ("influencer credibility" OR "source credibility" and “advertising disclosure”) were used to collect data. The papers were reviewed to determine how influencer credibility and advertising disclosure impact customer purchase behavior. Results indicate that influencer credibility traits positively influence purchase intention, and advertisement disclosure may impact customer purchase intention differently

Generation Z Purchase Intentions: Does Sponsorship Disclosure Matter?

Background: Digital advertising and the amount of money spent on influencer marketing increases every year. Nowadays, it has become one of the most profitable ways to promote products and services and increase a company’s profit through an endorsement on social media networks. Objectives: This paper explores the parallel mediating effect of brand awareness and influencer credibility between sponsorship disclosure and purchase intention among the Generation Z. Methods/Approach: We used a convenience sample method and used regression analysis to test the parallel mediator effect. Results: Findings of the research indicate that the direct influence of sponsorship disclosure on purchase intention is non-significant. However, this relation is significant when mediated by brand awareness and influencer credibility. Conclusions: The contribution of the research adds to the new knowledge in the field of influencer marketing and gives practical implications for brand managers who want to influence customers to buy

Accounting Business Knowledge for Successful Employment

Accounting challenges in modern business conditions grow everyday due to that market demands and grow on a daily basis as well as the needs of management for the information’s necessary to make business decisions. Accounting education is not only important for accounting profession but should be significant for all other activities such as software engineers, technical engineers or managers. Accounting does not mean just entry business events but include understanding of financial statements, tax systems and controlling. The main aim of this paper is to examine if students of other non-economic professions are aware of the importance of accounting, taxation and controlling in their education, or can they recognize their significance in future business or private life. Statistical data processing, obtained by questionnaires of University North students, was done in SPSS. The paper has proved information’s that today’s students start to become aware of the importance of accounting, taxation and controlling as the essential skills of the general culture to improve they business and private life. Maybe the implementation of this part of education will help young educated staff to stay in Croatia and find the part of foreign dream at home. This work is licensed under a&nbsp;Creative Commons Attribution-NonCommercial 4.0 International License.</p

Sustainable Business Communication Management – are Negative Messages to be Avoided or just Communicated Properly?

Implementation of organizational communication, and education on managing communication processes and their correlation to business success are central to sustainable business management. In this regards, negative messages as part of business communication may have poor outcomes and it is widely and wrongly considered that they should be avoided. However, negative messages are an essential element of every business organization, they cannot be avoided and are of high importance for leading sustainable management. This is why an educated and thoughtful approach to communication is required. The main goal of this article is to determine the notion of negative messages, as well as to present the extent of negative messages in the everyday communication of an organization, and emphasize the importance of acquiring skills necessary for a direct and indirect approach to the communication process

Industry Structure in Developing Company\u27s Long-Term Business Strategy

Strategic controlling has become an imperative in business planning and determining company’s long-term goals. Companies use different managerial tools in their planning process in order to determine possible threats and opportunities in their business environment. The goal of the paper is to present a case study of one pharmaceutical Croatian company using the model INDUSTRUCT, which is utilized for analysing industrial environment, which is, develop based on the Porter\u27s five forces model. Although recent research results show that companies in Croatia use more often operational tools in their business rather than strategic tools this model shows the simplicity of its use and easiness of analyse. Focus of the research is highly competitive rivalry in pharmaceutical industry characterized with the big threats from supplier, buyers, substitutes, as well as newcomers. In such highly competitive industry, companies must constantly rethink their strategies and use tools that will help them detect threats and opportunities hiding in their environment. This work is licensed under a&nbsp;Creative Commons Attribution-NonCommercial 4.0 International License.</p

Accounting and Tax Regulation of Cryptocurrencies

The digital age creates new concepts, methods, and rules that are affecting the accounting process which presents new challenges in accounting practice. One of the most significant changes and innovations within accounting processing and the financial industry is the emergence of cryptocurrencies that create a completely new financial business concept. Cryptocurrency is the equivalent of electronic money and is completely digital. Cryptocurrencies and transactions with cryptocurrencies are frequent appearances in todayʼs modern business but are not fully regulated. Accounting and tax treatment in the Republic of Croatia and other European Union countries but also beyond is not fully established and adjusted for doing business with cryptocurrencies. Due to the mentioned lack, cryptocurrencies and their transactions require strict regulation and adjustment operations. This article aims to investigate the development of cryptocurrencies and their involvement in the financial industry and business environment, with a focus on the accounting and tax treatment of cryptocurrencies within the accounting profession. Cryptocurrencies are rapidly developing on a daily basis and pose a significant challenge to the financial industry and especially their regulation within the accounting profession. A systematic literature review was undertaken to provide an overview of the related area of cryptocurrencies and their accounting and tax treatment. The terms (“cryptocurrency”) and (“accounting” OR “tax”) were used to collect data. The papers were reviewed to investigate whether a cryptocurrency control system has been established from an accounting and tax point of view and whether it functions as such but also its impact on the financial industry. Results indicate that the main problem that arises around the concept of cryptocurrencies and their accounting and tax treatment is insufficient regulation and inconsistencies in the implementation, monitoring, and evaluation of cryptocurrencies in the field of accounting at the local but also global levels

The use of DuPont analysis in the management process

Cilj je svakog poduzeća ostvariti profit i time prije svega zadovoljiti dioničare, a potom i ostale zainteresirane strane. Da bi se to ostvarilo potrebno je podići kvalitetu upravljanja poduzećem. Stoga se treba usmjeriti na upravljanje svih oblika imovine poduzeća kako bi se otkrila mjesta u poduzeću koja su moguće skriveni potencijali, ali i mogući generatori troška. Menadžeri primjenom DuPont sustava pokazatelja dobivaju stvarne informacije koliko se imovina efektivno i efikasno koristi u poduzeću. Uvidom u stanje poslovanja tvrtke menadžer može racionalnije upravljati imovinom i donositi kvalitetne odluke. Cilj rada je ukazati na važnost primjene DuPont sustava pokazatelja u menadžerskom odlučivanju kao ključa za daljnje planiranje i upravljanje.The goal of every company is to make a profit, primarily to satisfy shareholders, and thereafter other interested parties. In order to achieve this it is necessary to raise the quality of company management. Therefore, focus should be on the management of all forms of company’s assets in order to detect possible hidden potentials, as well as possible cost generators. By using this analysis managers receive actual information whether the company’s assets are used effectively and efficiently. Therefore, managers can rationally manage company’s assets and make good decisions. The aim of this article is to point out the importance of using the DuPont analysis in managerial decision making as a key for further planning and management