Beyond skill building: Challenges facing technical communication teachers in the computer age

By examining computer-related courses and faculty rationales for offering such courses, this article broadly examines how and why we commonly use computers in technical communication classrooms, and in what ways our current instruction may or may not move beyond skill building to include literacy and humanistic issues. It then broadly outlines three pedagogical challenges that lie ahead as we use computer technologies to support our teaching efforts over this decade and during the next century. © 1994, Taylor & Francis Group, LLC. All rights reserved

Online Support Systems: Tutorials, Documentation, and Help

Online support systems help computer users achieve goals and accomplish tasks within the contexts of their primary work. Although this definition is extremely broad and includes a wide range of digital forms—from low-end interface elements to high-end hypermedia applications, in this chapter we generally focus o

Online Support Systems: Tutorials, Documentation, and Help

this report is distributed will allow you to answer questions about your methodologies and findings, as well as limit any possible misreadings of the conclusions. Task analyses are often an integral part of a thorough needs assessment. They identify the complex range of actions that users must perform, and they further Selber, Johnson-Eilola, and Mehlenbacher 1