Enterprise social networking in knowledge-intensive work practices : a case study in a professional service firm

Social media technologies are making fast inroads into organisations. In the context of knowledge-intensive work the propositions of improved communication, information sharing and user involvement seem particularly promising. We study the phenomenon of Enterprise Social Networking (ESN) in the context of Professional Service Firms (PSF). Our case study investigates emerging knowledge work practices on the ESN platform Yammer within Deloitte Australia. We perform a genre analysis of communication data and uncover a set of emerging practices. We reflect on our results in the context of the knowledge-intensive nature of professional service work. We find that Yammer in the case company has become 1) an information-sharing channel, 2) a space for crowdsourcing ideas, 3) a place for finding expertise and solving problems and 4) a conversation medium for context and relationship building. We conclude by positioning ESN in the well-known 3-C model for classifying collaborative ICT.<br /

Oh, SNEP! The Dynamics of Social Network Emergence - the case of Capgemini Yammer

With more and more organisations accepting social media into the workplace as an integral part of professional practice and group communication, understanding what exactly happens when enterprise social networks suddenly emerge in the workplace, brought in on initiative of employees in a self organising manner, is increasingly important. In this paper we present an analysis of enterprise based-short message communications shared across the Yammer enterprise social network at the international service consultancy Capgemini. We concentrate on conversations during the first nine months of uptake with a focus on self-referential communication where users convers about Yammer itself. A time-trend analysis of conversation types leads to the identification of what we term the SNEP model, the Social Network Emergence Process that captures the phases in which the social network emerged over time. The study for the first time allows to unpack in detail the often-discussed emergence aspect of enterprise social media, in terms of sense-making, user experimenting, norming behaviour, and network diffusion. The identified SNEP model is useful for managers who want to understand what happens when social media initiatives suddenly erupt into existence in their organisations

Tweet Talking - Exploring The Nature Of Microblogging at Capgemini Yammer

Microblogging has gained widespread popularity with the emergence of Twitter. While Twitter has shaped public perceptions of Microblogging, organisations have begun experimenting with Microblogging ‘behind the firewall’, for facilitating communication and group processes. However, research is still in its infancy. In this paper we explore how Yammer has been adopted within Capgemini, a large, globally operating consultancy business. In contrast to existing findings on Twitter usage, we find that Enterprise Microblogging (EMB) in our case is a predominantly conversational medium, where people interact and discuss, rather than only inform others about themselves (Twitter) or about their immediate task/team context, as has also been described in other EMB cases. We discuss our results in light of the particular organisational context of Capgemini and the general open nature of communication technologies. We conclude that appropriation of Enterprise Microblogging happens largely in accordance with the organisational context in which it is set. Microblogging is a diverse phenomenon, which is not sufficiently defined via the underlying technology characteristics

Short Message Discussions: On The Conversational Nature Of Microblogging In A Large Consultancy Organisation

With the rise of Twitter Microblogging as a phenomenon has gained widespread popularity. As with other social software (e.g. Wikis), organisations have begun experimenting with the application of Microblogging for facilitating internal communication and group processes. However, research on the topic is still in its infancy. In this paper we explore how Yammer, a Twitter-like platform, has been adopted within Capgemini, a large, globally operating consultancy business. In contrast to existing findings on Twitter usage and other Enterprise Microblogging (EMB) cases, we find that EMB in our case is a predominantly conversational medium, where people interact with each other explicitly. Rather than using the platform to inform others about themselves (Twitter) or, about their immediate task/team context as has been described in other EMB cases, the Yammer users in this case are expressing views, discussing opinion and responding to each other. We discuss these results in light of the particular organisational context of the case and the emergent nature of communication technologies. We further demonstrate how the interactive and conversational nature of short message communications has led us to investigate the classification of Microblogging according to the context of its use. We conclude that the appropriation of Enterprise Microblogging is shaped largely by the characteristics of the organisational context in which it is used and propose a model that supports this

Exploring Dynamic Capabilities, Digital Business Transformation and Indonesia’s Creative Industry Sector

Organisations that are less digitally capable are more vulnerable to the impacts of change. It is argued that organisations must enhance Dynamic Capabilities (DCs) and embrace Digital Business Transformation (DBT). However, whilst technology disruption and global competition impact both developed, and developing countries, most theories and implementations of DBT are derived from experiences in developed countries. Implementation of DBT in less developed countries requires an understanding of the current status of DBT, influencing factors and what adaptations are needed, in those contexts. The paper presents the conceptual foundations for ongoing research into how concepts of DCs and DBT are applicable to Indonesia’s Creative Industry Sector (CIS). The work has particular importance for Indonesia’s economy. Specifically, the paper provides a conceptual foundation for further research synthesized from extant DCs and DBT models. This current research suggests the importance of investigating how to bring theories of DCs and DBT into developing countries

Virtually utopia. An electronic finding aid to the records of the new Australia co-operative settlement association

Abstract not available

Guide to the records of the Benevolent Society of New South Wales 1813-1995, in the Mitchell Library, State Library of New South Wales

Abstract not available

Making sense of digital documentary practice: a common denominator for discourse

Abstract not available

Master of Digital Business Management

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Voyaging with Matthew Flinders: the James Fairfax Matthew Flinders electronic archive

he Matthew Flinders Project is the second large scale manuscript digitisation project undertaken by the State Library of New South Wales. It has been made possible by the very generous support of James Fairfax, AO. Warwick Hirst and Paul Scifleet report on progress to date