29 research outputs found
Customer evaluations of service failure and recovery encounters The case of travel and tourism services
No full textAvailable from British Library Document Supply Centre- DSC:DXN058998 / BLDSC - British Library Document Supply CentreSIGLEGBUnited Kingdo
The Effect of Cultural Differences on Behavioral Responses to Dissatisfactory Service Experiences
No full textThe impact of perceived justice on consumers' emotional responses to service complaint experiences
No full textDoes interface design matter? Examining the contingent effects of consumer psychological characteristics on mobile app adoption
No full text
