38 research outputs found
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Accounting and billing software and user reactions: An interactive diagnostic audit trail
The selection of an accounting and billing software (ABS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of ABS (predictor) variables on overall satisfaction. It confirms our hypotheses that ease of operation, computer reliability, and ease of programming are the major determinants of overall computer user satisfaction. These factors were used in the design of an ABS diagnostic system based on audit trails (DSAT)
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Operating systems, compilers, assemblers and application programs: audit trails of user satisfaction
The influence of manufacturer's software on overall computer user satisfaction, as determined by multiple regression, is analysed. Operating systems, number of systems and number of users are found to be the most significant variables affecting overall user satisfaction. The average life of a computer system (in months) and the microcomputer (as the type of installation) have the least significant effect in the user satisfaction equation.
An interactive expert system for manufacturer's software is designed, developed and demonstrated. The application of such an expert system is explained along with the use of artificial intelligence techniques. The implications for improvements in manufacturer's software by updates to an artificial-intelligence-based expert system database are discussed and analysed
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Evaluating Asset Safeguarding and Data Integrity in the EDP Audit
Studies in the area of evaluating asset safeguarding and data
integrity have usually dealt with evidential evaluation procedures and
the judgement decisions taken by the auditors during initial and
subsequent audits. The qualities, measures and techniques of asset
safeguarding and data integrity when examined jointly relate a degree of
concern for cost-effectiveness considerations, internal controls and the
effects of making global judgements using piecemeal evidence. The design
of the appropriate internal control system, combined with the impact of
proper data security and risk and computer reliability, make up the
circumambience under which auditors′, as well as management′s,
assessments are brought to bear
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The Influence of Troubleshooting, Education, and Documentation on Computer User Satisfaction
The influence of a number of technical support (TS) independent variables on overall computer user satisfaction is analyzed. The variables troubleshooting, user expectations, and documentation are found to be the most significant variables affecting overall satisfaction, whereas the variables number of computer systems and the microcomputer (as the type of installation) have the least significant effect in the user satisfaction model
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Statistical/mathematical software related to computer user satisfaction: an interactive online expert system using diagnostic audit trails through telecommunication networks
The selection of a statistical/mathematical software (SMS) system is complicated. The satisfaction derived from a system depends on many variables. This study analyses the influence of SMS predictor variables on satisfaction as determined by multiple regression. The null hypothesis, that multiple correlation coefficient is zero, is rejected. The alternative hypothesis is accepted. This study confirms the theories that suggest that SMS ease of operation, computer reliability, and ease of programming are the major determinants of computer user satisfaction. The factors identified were used in the design of an SMS Expert System based on Artificial Intelligence (ESAI)
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Health and medical software related to computer user satisfaction: an interactive online expert system using diagnostic audit trails through telecommunication networks
The selection of a health and medical software (HMS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of HMS predictor variables on overall satisfaction as determined by multiple regression. The null hypothesis, that multiple correlation coefficient is zero, is rejected. The alternative hypothesis is accepted. This study confirms the theories that suggest that HMS ease of operation, independent variables, technical support troubleshooting, and reliability of computer are the major determinations of overall computer user satisfaction. The factors identified were used in the design of an HMS expert system based on artificial intelligence (ESAI)
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Accounting software evaluation: hardware, audit trails, backup, error recovery and security
Illustrates the selection of accounting software packages (AP) by
correlating user needs to system specifications. A recommendation report
ranks the software in descending order of their correlations to user
needs. As a by-product the system educates the consultant or user by
explaining the specifications, making their expectations more realistic
and avoiding unpleasant "after the fact" surprises
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Microcomputer application diagnostic system for identification and evaluation of user satisfaction factors of purchasing software
The selection of a purchasing software (
PS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of
PS predictor variables on overall satisfaction. This study confirms the theories that suggest that ease of operation, computer reliability, and technical support are the major determinants of overal computer user satisfaction. The factors identified were used in the design of a
PS Microcomputer Diagnostic System