Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam

The purpose of this study is to investigate the relationship between service transformational principle (creativity and innovation, decision-making, value of money and intergrity) and the service quality of the Ministry of Health Malaysia (MOH).A total of 700 questionnaires were distributed, only 339 questionnaires collected and can be used for analysis.Data collected was analysed using Descriptive Analysis, Pearson Correlation Analysis and Regression Analysis.The findings of this study indicated that there was a significant relationship between creativity and innovation, decision-making, valuefor-money and integrity and the service quality of MOH

Information sharing on effects of exposure to building materials in adaptation projects / Sabarinah Sh Ahmad ... [et al.]

Research findings confirm the existence of hazardous and toxic substances in most building materials. There is limited studies and information on building materials and the effects to health and safety. This study develops an evaluation method that is used to identify the presence of hazardous substances from building materials and assess their public health impact. The information allows stakeholders to identify potential risks and could improve knowledge sharing on building materials information on health and safety in the built environment industry

Environmental variables and performance: evidence from the hotel industry in Malaysia

The growth and performance of the Malaysian hotel industry depend heavily on the growth and performance of the other Malaysian economic sectors, especially manufacturing and services. The recent 5 years saw the Malaysian hotel industry going through drastic changes, with regard to its external environment, largely due to the greater extent of volatility in the environment and the increasing level of uncertainties in the world’s economy. Organizational internal processes, systems and strategies should be based upon assessment of the external environment. The level of environmental uncertainties caused by global environmental turbulence was represented by an erratic rate of economic growth. In parallel, the environment can be expected to affect organizational choices because the maintenance of organizations depends upon some degree of exchange with outside partners. An organization, which depends on the environment, is not in itself a problem, as long as the flow of required resources is stable and assured. Problems arise when the flow of resources becomes uncertain due to unpredictable changes in the environment. These changes are assumed to have an immediate impact on the hotel industry’s rate of growth and performance. Logically then, there should be a relationship between the hotel industry’s performance and growth rate, measured in sales volume, with the economic growth rate (the Gross National Product). This paper identifies the relationships between external environment volatility and industry performance among the 5, 4 and 3-star hotel categories during the same period

Knowledge management, innovative intelligence and sustainable competitive advantage in small and medium entreprises

This study is to explore the relationship of knowledge management, innovative intelligence and sustainable competitive advantage by using partial least square.Knowledge management practices are known for its impact on organizational performance however, it is yet to be explored on sustainable competitive advantage especially on Small and Medium Enterprises (SME).This study is also attempts to explore the role of innovative intelligence in mediating the relationship. Hundred twenty questionnaires have been collected from knowledge based SMEs.Partial least square analysis is used in the analyses to determine the relationships.Knowledge management was found to have indirect relationship with sustainable competitive advantage where innovative intelligence served as a mediator of the relationship of knowledge management and sustainable competitive advantage.The findings showed that SMEs have not exploited their organizational knowledge to develop sustainable competitive advantage through innovation. Innovative intelligence is identified as an important catalyst for SMEs to sustain its competitive advantage

Entrepreneurs continous learning: assessing the preferred learning styles of SME rural entrepreneurs in Malaysia / Rafidah Abdul Rahman, Dr Zarina Salleh and Mohammmed Hardy Loh Rahim

The purpose of this paper is to present the preferred learning styles of Small Medium Enterprise (SME) rural entrepreneurs in Malaysia. The study is conducted throughout Malaysia during Entrepreneurship Training Programs organized by Malaysian Academy of SME and Entrepreneurship Development (MASMED) in collaboration with Ministry of Rural and Regional Development Malaysia (KKLW). A self-administered survey using structured Fleming's VARK Bahasa Melayu (Malay Language) questionnaire was adopted in the study and 288 rural entrepreneurs in the training programs throughout Malaysia participated in the study. The study examines a few attributes to preferred learning styles among rural entrepreneurs in Malaysia. The findings from the attributes discovered no dominant preferred learning styles among them as the results varied among the attributes to the study. The study outcome will be used to develop a better training approach delivery in the training programs for rural entrepreneurs. In addition, it will also help both the trainers and trainees in understanding each other. Hence, the trainee will be able to learn more effectively after the precise delivery is implemented. The results is hoped to encourage trainers to be sensitive to the diversity of teaching strategies that are necessary to reach rural entrepreneurs trainees effectively

Rekabentuk sistem pemprosesan tesis secara automatik

Perpustakaan yang merupakan gedung ilmu yang penting perlu disediakan dengan kemudahan selaras dengan perkembangan ICT (Information Communication Technology). Ini adalah bertujuan untuk menggalakkan dan memudahkan orang ramai menggunakan perpustakaan. Gabungan teknologi digital dan rangkaian komunikasi ini membolehkan pengguna mengetahui koleksi sesebuah perpustakaan atau pusat sumber melalui Katalog Awam dalam talian atau OPAC (Online Public Access Catalogue) di mana sahaja mereka berada dan pada bila-bila masa. Kewujudan Katalog Awam Dalam Talian (OPAC)yang telah wujud semenjak awal tahun 80-an bukan sahaja berfungsi untuk memaklumkan kepada pengguna tentang bahan koleksi yang terdapat dalam perpustakaan malah turut menunjukkan status bahan yang dipesan tetapi belum di terima serta menyatakan bahan yang sudah dipinjam dan tarikh pemulangan. Pengguna juga boleh membuat tempahan dan membuat capaian koleksi perpustakaan lain (Ding 1998). Sistem pengurusan sumber maklumat yang lebih cekap dan baik membantu pengguna membuat capaian maklumat serta memudahkan pihak pengurusan menguruskan pusat sumber. Kemajuan teknologi ICT yang dibincangkan di atas turut di rasai oleh insitusi pengajian tinggi termasuk di pusat sumber, Fakulti Teknologi dan Sains Maklumat, Universiti Kebangsaan Malaysia

Screening of Genetic Risk among Relatives and the General Public: Exploring the Spectrum of the Psychosis Prodrome

Objective: A large percentage of subjects with self-reported psychotic-like experiences (PLE) are found in the community and their status is unclear. The aim of the study is to detect the prevalence of non-affective psychosis and those vfith PLE among the relatives of patients with schizophrenia and the general public. Materials and methods: This was a two-stage procedure involving the first and second degree relatives of patients with schizophrenia and the general public. In the initial stage, the subjects were screened using a Screening Questionnaire (SQ). The positive subjects proceeded to the second stage and were assessed using the Comprehensive Assessment of At-Risk Mental State (CAARMS), the Global Assessment of Function (GAF), Hamilton Depression Rating Scale (HDRS) and Hamilton Anxiety Rating Scale (HARS). Results: A total of 660 subjects equally divided between the two groups formed a final sample. In the first stage, 170 (26%) subjects had positive scores on the SQ which was significantly higher in the general public. In the second stage, 34 (20%) cases were found to be positive, with a higher proportion among the relatives at genetic risk. The numbers of subjects with subthreshold of attenuated psychotic symptoms (STAPS) (27%) and STAPS with affective symptoms (STAPSAS) (32%) detected was higher than those at Ultra High Risk (UHR) (23%) and non-affective psychosis (18%). Although no significant difference in the number of specific cases was detected between the general public and relatives at genetic risk, the proportion of relatives at genetic risk steadily increased as the illness progressed to full blown psychosis. Conclusions: Clinical assessment or re-interview following a self-report questionnaire is mandatory to detect individuals with psychotic disorders. The prevalence of subjects with elementary PLE (sub-threshold of APS) was higher than subjects with established psychotic symptoms such as UHR individuals. The prevalence of depression was high in pre-psychotic states before the psychotic symptoms became prominence. The contribution of genetic factors was more prominent as the illness progresses to frank psychosis

Early Intervention in Psychosis: Efficacy of the Screening Program

Aims; To screen and detect individuals at ultra high risk (UHR) for psychosis and evaluate the efficacy of a screening program Methods: This is a two-stage study involving relatives of patients with schizophrenia. The first degree relatives were screened with the GHQ-12 and non-first degree relatives were additionally screened with the selfconstructed screening questionnaires (SQ). All the positive suhjects from the initial screening will he proceeded to the second stage screening. Results: Fifteen (13.5%) of 111 subjects were positive in the first stage. After the second stage screening, only 3 (2.7%) were positive (UHR suhject). Two (2.6%) cases were first degree relatives and the other one (3%) was non-first degree relatives. Although the majority of the positive suhjects in the initial screening were detected through the GHQ-12, only one of them was positive in the second stage. Conclusion: Screening of genetic risk relatives of schizophrenia is feasible. The detection rate of subject at UHR was much lower than expected, especially among first degree relatives. The higher detection rate among non-first degree relatives is contrihuted by the addition of the SQ. The GHQ-12 is not suitable for screening in early psychosis; it should he comhined with other screening instruments

Intellectual capital and corporate entrepreneurship toward firm performance: a preliminary study / Ahmad Rusydan Ab Kadir... [et al.]

Studies have been carried out on intellectual capital but the role of corporate entrepreneurship in explaining the relationship between intellectual capital and firm performance is still scarce especially in SMEs perspective. This preliminary study investigates the relationship of intellectual capital, corporate entrepreneurship and firm performance of SMEs in Malaysian tourism industry. The preliminary study involved 68 SMEs in tourism industry. The results showed a positive significant effect between intellectual capital and firm performance. Corporate entrepreneurship played a strong role as a mediator between intellectual capital and firm performance. The findings contribute to the body of knowledge and SMEs in tourism would further benefits if intellectual capital is properly addressed. Recommendation and suggestion are provided

Critical success and failure factors in SMEs - the retailing sector / Sofiah Abd Rahman ... [et al.]

Recently, SMIDEC has extended its instrument, acronym SCORE, to measure the 'state of health' of SMEs in the distributive sector. Through this tool, SMEs are rated against six dimensions of capabilities: management, financial, compliance, stock management, marketing, and operations management. The outcome provides an input in identifying the appropriate incentive/assistance and in linking potential SMEs to suitable global partners. This study primarily sets out to assess and enhance this instrument and to compare the success/failure factors of SMEs against SME categorization and ethnicity. An exploratory study by means of focus groups was first undertaken and as a result, non-compliance was included in this study. 'Innovation', another critical dimension to business success, was also incorporated into the framework. Using a stratified area sampling method, 503 SMEs were administered the survey instrument. Data analyses uncovered several key findings. Bumiputera SMEs had better educational background than their non-Bumiputeras counterparts, they claimed to work longer hours, and they rated themselves as having higher positive entrepreneurial traits but their returns (both on revenue and profits) were lower, indicating inefficiency and ineffectiveness in running the retail businesses. All capabilities contributed to the retail SMEs success led by innovation (fi = 0.362), marketing (fi = 0.310), and operations management (fi = 0.310), while non-compliance, proved to be detrimental (fi = -0.195). This study, thus, points out the need to include 'innovation' capability in measuring the 'state of health' of SMEs in the distributive sector and must be included in SCORE