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3 research outputs found
Teaching Public Sector Quality Management: An Experiential Approach
Author
Bateman George R.
Cohen Steven
+8Â more
Hunt V. Daniel
Knowles Malcolm S.
Knowles Malcolm S.
Kolb David A.
Kolb David A.
Pfeiffer J.W.
Roberts Harry V
Struebing Laura
Publication venue
'Informa UK Limited'
Publication date
Field of study
No full text
Crossref
QS-9000: a ISO já não é o bastante
Author
BRECKA Jon
CORRIGAN James P
+11Â more
Cristiano Rocha Heckert
HILARY Rachel
KUME Hitoshi
MONKHOUSE Richard
Paulino Graciano Francischini
PERELLA Maxine
PFAU L.D
PLESZKO Sérgio
Roberto G Rotondaro
ROESCH Sylvia M. A
STRUEBING Laura
Publication venue
'FapUNIFESP (SciELO)'
Publication date
Field of study
No full text
Crossref
Measuring and Managing the Benefits of Customer Retention
Author
Aaker David A.
Belch George E.
+31Â more
Buzzell Richard
Cate R. M.
Clogg Clifford C.
Cook Thomas D.
Corey Raymond E.
Cunningham S. M.
Danaher Peter J.
Das Narayandas
Engel J. F.
Fornell Claes
Hays R. B.
Hinde R. A.
Hirschman Albert 0.
Jones Thomas 0.
Knapp Mark L.
Lazarsfeld Paul A.
Mcguire William J.
Molenaar I. W.
Moorman Christine, Gerald Zaltman
Moriarty Rowland T.
Neter John
Nunnaly J. C.
Olson Jerry C.
Prus Amanda
Reichheld FrederickF.
Rust Roland T.
Struebing Laura
Stum David L.
Williamson Oliver E.
Woodside Arch G.
Zeithm Valerie A.
Publication venue
'SAGE Publications'
Publication date
Field of study
No full text
Crossref