10 research outputs found
Service quality assessment of a referral hospital in Southern Iran with SERVQUAL technique: patients’ perspective
ِDesigning a Model to Medical Errors Prediction for Outpatients Visits According to Rganizational Commitment and Job Involvement
Abstract Introduction: A wide ranges of variables effect on the medical errors such as job involvement and organizational commitment. Coincidental relationship between two variables on medical errors during outpatients’ visits has been investigated to design a model. Methods: A field study with 114 physicians during outpatients’ visits revealed the mean of medical errors. Azimi and Allen-meyer questionnaires were used to measure Job involvement and organizational commitment. Physicians divided into four groups according to the Job involvement and organizational commitment in two dimensions (Zone1: high job involvement and high organizational commitment, Zone2: high job involvement and low organizational commitment, Zone3: low job involvement and high organizational commitment, Zone 4: low job involvement and low organizational commitment). ANOVA and Scheffe test were conducted to analyse the medical errors in four Zones by SPSS22. A guideline was presented according to the relationship between errors and two other variables. Results: The mean of organizational commitment was 79.50±12.30 and job involvement 12.72±3.66, medical errors in first group (0.32), second group (0.51), third group (0.41) and last one (0.50). ANOVA (F test=22.20, sig=0.00) and Scheffé were significant except for the second and forth group. The validity of the model was 73.60%. Conclusion: Applying some strategies to boost the organizational commitment and job involvement can help for diminishing the medical errors during outpatients’ visits. Thus, the investigation to comprehend the factors contributing organizational commitment and job involvement can be helpful
The Association of Physical Access With the Interval Between Attending the Hospital and Receiving Service in Emergency Department
Cultural orientations and information systems success in public and private hospitals: preliminary evidences from Italy
Abstract Background The effective adoption and use of digital and computerized systems and records in hospitals are crucial for increasing the overall quality, safety and outcomes of any national health community. Prior research found that hospitals’ dominant cultural orientation affects the adoption of new technology. However, the organizational culture of hospitals can greatly vary between public and private hospitals. Thus, the ownership type of the hospital is likely to affect, to some extent, the aforementioned relationship between culture and information system success. The present article focuses in detail on this issue and attempts to answer the following research question: which cultural orientations are promoting information system success in public and private hospitals? Methods The authors develop and test two hypotheses about this relationship via two regression approaches (single-level and multi-level). The authors collected data from 172 respondents—clinicians and non-clinicians—working in two (one public and one private) hospitals in Campania, one of the largest regions in Italy. Results The findings of this study show clear differences between private and public hospitals. First, a dominant cultural orientation that emphasizes flexibility values (clan and adhocracy cultures) positively influences information systems success in terms of individual impact. Second, the influence of a clan orientation on individual impact is stronger in the public hospital. Third, the influence of an adhocracy orientation is stronger in the private hospital. Overall, the type of ownership—either public or private—of these healthcare organizations affects the link between cultural orientations and IS success. Conclusion Managers of private hospitals should offer to their employees the opportunity to adopt and implement new information systems processes driven by openness towards the external environment in order to benchmark and learn from what was done previously in other organizations. Managers of public hospitals should set up human resource management practices, knowledge creation mechanisms, and internal communication capable of generating a friendly learning environment for their employees when adopting new technology