The relevance of space analysis in warehouse management

Customers are becoming increasingly demanding and logistics is gaining more importance in order to assure customer satisfaction in terms of money, quality and time. The goal of this paper is to show that warehouses can be a source of competitive advantage and that a critical approach towards the existing available space may lead to increases in capacity with low investment. To accomplish this, a company is used as a model and suggestions for improvements are carried out. Regarding the capacity, a volume approach is taken into consideration, both in terms of the products and regarding the bins. Moreover, opportunities to achieve better space usage are presented by suggesting additional or different bins. Therefore, it is possible to reduce costs, to increase safety, to increase capacity up to 9,77%, and to help minimizing traveling distances and damages caused to the items.info:eu-repo/semantics/publishedVersio

After sales service: key settings for improving profitability and customer satisfaction

This paper presents a performed study to develop and improve the process of after sales of a Latvian company specialized in manufacturing fish processing equipment. The project was developed based on an action- research methodology. During the first stage of the study, the current after sales process was analysed to identify the issues and possible improvement opportunities that could be implemented later on. Data were collected through surveys and analysed, resulting in a series of improvement proposals discussed with the board of the company. At a later stage of the study, improvements were implemented such as the introduction of new services, development of new process diagrams and improvements of the spare parts management strategy. To conclude the study, the new services were offered and presented to customers and the trial period for the new after sales methodology was started.info:eu-repo/semantics/publishedVersio