Human Factors That Lead Successful Implementations of ERP Systems: Guidelines for IT Project Managers of Higher Education Institutions

Although Latin America has exhibited lately the largest growth in terms of ERP adoption rate worldwide, there is a gap in the literature focused in examining the success and underlying causes of such adoptions. After an extensive literature review, the authors found little evidence of studies oriented to the study of Human Factors in ERP projects in Higher Education Institutions (HEIs) in the region, which is the aim of this study. It is known that the success of these projects is limited, and that the failure rate is high (between 60% and 90%). Therefore, it is worth identifying the Human Factors that may serve as reference for the HEIs that are planning to implement these systems. This work compiles experiences of experts who have participated in projects at universities in Latin American countries, establishing a set of unique features and the specific factors to lead successful ERP projects