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1 research outputs found
Timing of apology after service failure: the moderating role of future interaction expectation on customer satisfaction
Author
AF Hayes
AK Smith
+27Â more
AK Smith
ASE Hubbard
BC Perdue
C Boshoff
C Delcourt
CM Frantz
DB Newman
DP Sharlicki
F Kong
H Roschk
J Wirtz
JG Maxham
JM Leunissen
K Gelbrich
L Victorino
M Davidow
M Davidow
MA McCollough
N Liberman
N Stephens
R Fehr
RJ Lewicki
S Guglielimo
T Gruber
WZ Ford
X Zhao
Y Moon
Publication venue
'Springer Science and Business Media LLC'
Publication date
Field of study
No full text
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