Emotion in the workplace: The new challenge for managers

Emotions in workplace settings and emotional intelligence are hot topics in management today. Leading business journals such as Fortune and Harvard Business Review have featured articles on emotional intelligence. But there is more to emotions in the workplace than just emotional intelligence. The aim of this article is to acquaint managers with intriguing new research that examines both emotional intelligence and the broader issue of emotion, which has been shown to play a powerful role in workplace settings. We show that this research has a strong potential for practical application in organizations within many broad human-resource functions such as selection, performance management, and training, as well as implications for more narrow domains like customer service. We conclude that the study of emotions in organizational settings has provided new and important insights into the way in which people in organizations behave, and we offer advice for managers to enable them to develop and to maintain a positive emotional climate in their organizations

About the entropic structure of detailed balanced multi-species cross-diffusion equations

This paper links at the formal level the entropy structure of a multi-species cross-diffusion system of Shigesada-Kawasaki-Teramoto (SKT) type satisfying the detailed balance condition with the entropy structure of a reversible microscopic many-particle Markov process on a discretised space. The link is established by first performing a mean-field limit to a master equation over discretised space. Then the spatial discretisation limit is performed in a completely rigorous way. This by itself provides a novel strategy for proving global existence of weak solutions to a class of cross-diffusion systems.Comment: 20 pages (small corrections