Leased lines and alternative solutions

Morgan Stanley Dean Witter uses leased lines to transmit data between themselves and their clients. The objective of this project is to understand the installation process used to setup leased lines and identify where the major bottlenecks are occurring as well as finding alternative solutions to the use of leased lines. The findings have been divided into two main sections; the first part analyzes best practices on the installation of leased lines and the second part provides alternative solutions for data transmission

Performance evaluation solutions -- improving service quality at a telephone solicitation service.

Information Service 113 is concerned with the quality of service it provides to its customers. ING. Katia Arana Puente, Director of Information Service 113, commissioned our group to evaluate and criticize the Service's recent performance. Our research resulted in a system of rating for the Service and its operators, as well as a system for the replication of these results. Along with the new system of evaluation and recommendations developed in the project, the effectiveness of the Service's evaluation procedures was improved without sacrificing the quality of service currently provided