Pictorial Guide to the Groupers (Teleostei: Serranidae) of the Western North Atlantic

This guide was developed to assist with the identification of western North Atlantic grouper species of the genera Alphestes, Cephalopholis, Dermatolepis, Epinephelus, Gonioplectrus, Mycteroperca, and Paranthias. The primary purpose for assembling the guide is for use with projects that deploy underwater video camera systems. The most vital source of information used to develop the guide was an archive of underwater video footage recorded during fishery projects. These video tapes contain 348 hours of survey activity and are maintained at the National Marine Fisheries Service (NMFS), Pascagoula, Mississippi. This footage spans several years (1980-92) and was recorded under a wide variety of conditions depicting diverse habitats from areas of the western North Atlantic Ocean, Caribbean Sea, and Gulf of Mexico. Published references were used as sources of information for those species not recorded on video footage during NMFS projects. These references were also used to augment information collected from video footage to provide broader and more complete descriptions. The pictorial guide presents information for all 25 grouper species reported to occur in the western North Atlantic. Species accounts provide descriptive text and illustrations depicting documented phases for the various groupers. In addition, species separation sheets based on important identification features were constructed to further assist with species identification. A meristic table provides information for specimens captured in conjunction with videoassisted fishery surveys. A computerized version enables guide users to amend, revise, update, or customize the guide as new observations and information become available. (PDF file contains 52 pages.

Field Guide to the Searobins (Prionotus and Bellator) in the Western North Atlantic

Species identifications of Prionotus and Bellator are often difficult under field conditions owing to the large number of species and their overlapping taxonomic characteristics. This key is intended to provide a simplified, accurate means to identify adult searobins greater than 10 cm standard length. All recognized species from the western North Atlantic, the Gulf of Mexico, and Caribbean Sea are included. (PDF file contains 30 pages.

The E-Government Revolution in Tax Agencies: A Case Study of Critical Implementation Issues

Tax agencies in the U.S. are under pressure to maximize their operations with their constrained budgets. While taxpayers welcome the benefits of electronic government (e-government) services, the true motivation may lie in improving the efficiency of providing government services. Tax agencies transitioning from traditional brick-andmortar operations to e-government services and systems need to reengineer their business processes, redefine individual roles within the agency and relationship with taxpayers, and redesign organization structures around the new electronic technologies implemented. This paper presents and discusses six critical issues involved with this transition based on a case study of a state tax agency. They include managing expectations, articulating strategy, reengineering business processes and organization structure, managing the technology infrastructure and resources, training, and recruiting