Managing the Intranet: trying a new tool

A case study is described of how the Open University Library is developing a pilot departmental Intranet with the open source package, Zope and the Content Management Framework toolkit. The approach is to manage and share content held in a variety of formats, develop workflow for creating and approving new content before it is published to the site, separate content from presentation in order to support easy maintenance and consistency, and locate information through metadata and full text retrieval. Designing the Intranet involved content mapping and identifying library staff’s working needs before developing the structure and site framework. The Zope CMF has proved to be a highly flexible set of tools for creating a knowledge sharing Intranet, but the drawbacks are lack of documentation and training in the UK