To be or not to be trusted: The influence of media richness on defection and deception

When business transactions take place between strangers, individuals rely on the cues during communication to determine whether they can trust others' intentions. How that process occurs in the context of computer-mediated, video-mediated, and face-to-face interactions is still somewhat unknown. We examine how media richness influences both affective-based and cognitive-based trust in the context of two studies with two different social dilemma scenarios. Further, we explore how these two types of trust influence not only non-cooperative behavior (defection) but also lying (deception). Results from the first study suggest cognitive-based trust mediates the relationship between media richness and defection, while results from both studies suggest that affective-based trust mediates the relationship between media richness and deception. Video-mediated communication solves some, but not all, of the problems inherent when interacting via communication technology.Media richness Cooperation Deception Trust Social dilemma Computer-mediated communication Virtual team

Is it even worth it? The effect of loss prospects in the outcome distribution of a public goods dilemma

Contributions to public goods are premised on the expectation that the collective will realize benefit in excess of the value of required contributions. However, past research has focused on public goods of fixed and known value, for which the added value of the produced public good is obvious. Research has largely ignored public goods whose eventual value is uncertain at the time contribution decisions are made. Two studies explored the effects of outcome variance on individuals' contributions to a public good and their reasons for contributing. Contributions were negatively affected by loss prospects in the distribution of possible outcomes. Further, loss prospects directly discouraged contributions because of loss aversion, and indirectly discouraged contributions by fueling fears that others would not contribute. The negative effects of loss prospects were stronger when social uncertainty was low. Implications for social dilemma research and the effective management of collective action are discussed.Social dilemmas Public goods production Outcome variance Environmental uncertainty Social uncertainty