Cognitive computing with IBM Watson: build smart applications using artificial intelligence as a service

Cognitive computing is applicable to almost every industry, where humans engage in dialogue, ask questions, test ideas and make decisions. It enables us to use computers to recognize different types of human expression - literary, vocal, visual, and empathetic - which facilitates a deeper and scalable understanding of the problems that matter ..

Predictive maintenance for industry 5.0: behavioural inquiries from a work system perspective

Predictive Maintenance (PdM) solutions assist decision-makers by predicting equipment health and scheduling maintenance actions, but their implementation in industry remains problematic. Specifically, prior research repeatedly indicates that decision-makers often refuse to adopt the data-driven, system-generated advice in their working procedures. In this paper, we address these acceptance issues by studying how PdM implementation changes the nature of decision-makers’ work and how these changes affect their acceptance of PdM systems. We build on the human-centric Smith-Carayon Work System model to synthesise literature from research areas where system acceptance has been explored in more detail. Consequently, we expand the maintenance literature by investigating the human-, task-, and organisational characteristics of PdM implementation. Following the literature review, we distil ten propositions regarding decision-making behaviour in PdM settings. Next, we verify each proposition’s relevance through in-depth interviews with experts from both academia and industry. Based on the propositions and interviews, we identify four factors that facilitate PdM adoption: trust between decision-maker and model (maker), control in the decision-making process, availability of sufficient cognitive resources, and proper organisational allocation of decision-making. Our results contribute to a fundamental understanding of acceptance behaviour in a PdM context and provide recommendations to increase the effectiveness of PdM implementations