Innovations pédagogiques en sciences de gestion et du management: Le rôle croissant de la gamification et de la ludification

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Rencontre de service et rôle de la distance sociospatiale : le cas des restaurants

International audienceLa recherche souligne les effets de la distance sociospatiale entre personnels, clients et co-clients sur la durée et les dépenses d’une expérience de consommation au restaurant. La situation dans laquelle l’ensemble des acteurs du service sont très proches les uns des autres (intrusion) induit une minimisation de la durée de consommation et des dépenses. Une préférence pour une position éloignée tant des personnels que des autres clients est notée, notamment lorsque les individus consomment en groupe. Quatre situations interactionnelles de service – intrusion, convivialité, discrétion et froideur – sont interprétées selon la taille du groupe de clients

Quand le consommateur partage son avis en ligne : une approche comparative en hôtellerie et restauration. Le cas des seniors

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Socio-spatial distance during the service delivery process: The case of restaurants

This research highlights the effects of socio-spatial distance between frontline employees, customers and co-clients in restaurants on the duration and expense of the consumption experience. Situations in which all those involved are very close to one another (intrusion) reduce both of these variables. The authors note a preference for positions removed both from staff and from fellow customers, especially in the case of individuals consuming as part of a group. Four interactional service situations – intrusion, conviviality, discretion and coldness – are interpreted according to customer group sizes

Food Waste in Family Settings: What are the Challenges, Practices and Potential Solutions?

International audienceFood waste is a major challenge at an economic, social, ethical and environmental level. Family decision-making dynamics have been little studied in terms of waste and the production of food waste. This chapter presents the roles of family members in relation to food waste and addresses the multifaceted aspects of waste, in line with the stages of the family consumption process. Changes to family functioning, the role and place of different family members in the numerous tasks associated with organizing meals, food shopping and its storage are some of the important factors in waste. A very large majority of consumers decide on at least some of their purchases, particularly food, in situ, that is, when they are in a store. The fight against waste is already being waged in France, particularly within families. The law on combating food waste requires schools to inform and educate their pupils on the fight against food waste

Le gaspillage alimentaire au sein de la famille : quels enjeux, pratiques et solutions envisageables ?

International audienceCe chapitre a pour objectif de comprendre et d’illustrer le phénomène de gaspillage alimentaire dans le cadre familial. Il présente les rôles des différents membres de la famille, en considérant l’aspect multiforme du gaspillage selon les étapes du processus de consommation familial (gestion des courses, rangement, repas, utilisation des aliments, tri des déchets…)

Dining alone or together? The effect of group size on the service customer experience

International audienceWithin the broader field of consumer experience of services, this paper addresses the impact of the size of a group of consumers sharing the same meal experience in a restaurant. This research is based on the quantitative analysis of sales receipts from 2753 restaurants tables. Multinomial logistic regression models and variance analysis show that the individual spend per guest depends on the number of guests per table. They also reveal that the proportion of prix-fixe menus ordered by table (vs. à-la-carte) is mostly maximized for meals taken as a couple and minimized for meals taken alone, depending on restaurant settings

Origine continentale du visiteur et expérience au musée. Une approche interculturelle des avis en ligne

International audienceAn effect of visitors' national culture on their museum experiences online reviews is demonstrated. A quantitative study indicates that Asian visitors evaluate significantly better than European and North American people, the latter being the most severe. A qualitative study of the online reviews' valence confirms and deepens these results. An identification of prominent (dis)satisfaction criteria for each of these three populations allow us to differentiate segments. This reflects important issues