Computers in Social Work: A Review of the United Way\u27s First Call for Help System

This stud,y was a formative evaluation of the Uni ted Ways of Minneapolis and Saint Paul Minnesota\u27s First Call for HeIp referral program specifically the quality control of information concerning social service agencies and programs. This analysis includes how this service receives information, how information is recall ed from the computer and how information is dispensed to the clients and professionals who are seeking information concerning social services. In addition, this analysis reviews the training the operators of this service are required to complete. The final chapter of this analysis explores how computers may be able to be used as tools to provide information to clients and professionals