Point-and-click at the reference desk

https://deepblue.lib.umich.edu/bitstream/2027.42/154710/1/1995_Sendi_et_al_Point-and-click.pd

Development efforts between high tech firms and academic libraries: A case study of one library's experience

Peer Reviewedhttps://deepblue.lib.umich.edu/bitstream/2027.42/154694/1/1992_Sendi_Development_Efforts.pd

How to use PsycLIT on CD-ROM

https://deepblue.lib.umich.edu/bitstream/2027.42/154690/1/A_brief_review_of_How_to_Use_P.pd

Sharing our expertise: Benefits of professional development for strategic planning

https://deepblue.lib.umich.edu/bitstream/2027.42/154705/1/2015_Alexander_Reiman-Sendi.pd

Can u help? How to deliver an instant messaging service to improve communication with your customers

https://deepblue.lib.umich.edu/bitstream/2027.42/154699/1/canuhelpposter.pd

Ask a Librarian Instant Messaging/Text Reference Service User Feedback Report (Winter 2017)

This report describes the process and results of user feedback received regarding the University of Michigan Library's Ask a Librarian instant messaging (IM) and texting reference service between February 6, 2017 and March 31, 2017. During the winter 2017 semester, Ask a Librarian IM service providers sought feedback about users’ IM service experience, focusing on their opinions of a particular session, their motivation for use of the IM service, and ideas for service enhancements.https://deepblue.lib.umich.edu/bitstream/2027.42/139892/1/Ask a Librarian IM Feedback Final Report.pd

Interim Report: Ask a Librarian Email Reference Service User Feedback (Fall 2016)

Starting in fall 2016, the University of Michigan Library Ask a Librarian email reference service providers sought feedback about users’ motivation for seeking help via email. Email service providers invited users to provide feedback by including an invitation when responding to email replies. This report covers user feedback on the Ask a Librarian email reference service from October 10, 2016, to December 31, 2016. (Another report will cover winter 2017.)https://deepblue.lib.umich.edu/bitstream/2027.42/139890/1/InterimAskEmailServiceReportFall2016.pdfDescription of InterimAskEmailServiceReportFall2016.pdf : Report of a user feedback survey

Final Report: Ask a Librarian Email Reference Service User Feedback (Winter 2017)

Starting in fall 2016, the University of Michigan Library's Ask a Librarian email reference service providers sought feedback about users’ motivation for seeking help via email. Email service providers invited users to provide feedback by including an invitation when responding to email replies. This report covers user feedback on the Ask a Librarian email reference service from January 1, 2017 through March 31, 2017 (winter semester). It provides some comparisons to the data collected during fall semester 2016 (the interim report).https://deepblue.lib.umich.edu/bitstream/2027.42/139891/1/FinalAskEmailReportWinter2017.pdfDescription of FinalAskEmailReportWinter2017.pdf : Report of a user feedback survey

Planting 2.0 seeds in the academic library community garden

Librarians are now routinely using so-called Library 2.0 technologies in their work, not only for the purpose of enhancing internal operations but also for improving public service applications for patrons. The University Library at the University of Michigan engaged library staff in structured exercises during the summer of 2007 to inform, train, and stimulate exploration of these technologies in their everyday work through a program entitled, MLibrary2.0 Series. At the same time, a smaller group at the Harlan Hatcher Graduate Library set out to survey the library landscape for fertile ground in which 2.0 applications could thrive. Whether because we were immersed in the spirit of 2.0 experimentation or because of the wide-open charge we were given, we found our group working in organic ways atypical of the standard process commonly found in library committees. For example, in order to meet our objectives, we found ourselves connecting with library staff with whom we otherwise would have limited contact. Our activities forced us to grapple with administrative, technological and motivational issues. Inspired by activities within our professional networks and experimentation already going on within our library system, we decided on a few proof-of-concept projects.https://deepblue.lib.umich.edu/bitstream/2027.42/154707/1/litatest.jpghttps://deepblue.lib.umich.edu/bitstream/2027.42/154707/2/lita2008plantingseeds.pd

Teaching & Learning in 300 & 400 Level Research Consultations

During 2020-2021, the University of Michigan Library Instruction Assessment Task Force investigated the teaching and learning experiences of undergradatue students in 300/400 level courses, and the consultation service providers that support these upper level students. This is the final report documenting the assessment activities, and offering insights and recommendations.During 2020-2021, the University of Michigan Library Instruction Assessment Task Force investigated the teaching and learning experiences of undergradatue students in 300/400 level courses, and the consultation service providers that support these upper level students. This is the final report documenting the assessment activities, and offering insights and recommendations.http://deepblue.lib.umich.edu/bitstream/2027.42/168416/1/Instruction Assessment Task Force Final Report_ Research Consultations Assessment (2021).pdfDescription of Instruction Assessment Task Force Final Report_ Research Consultations Assessment (2021).pdf : Final report on assessment project.SEL