Workforce Management for Salik Call Center

Salik is the Dubai Roads and Transport Authority’s (RTA) automated toll collection system. Salik uses tag technology that must be registered for each vehicle either online or through an authorized dealer. With this tag, you can drive freely in the Emirate without having to stop at any toll booth. Salik means open or clear in Arabic, meaning that there are no toll booths, barriers, or physical gates. As a customer- focused organization, RTA Salik can only thrive if we truly understand the needs of our customers and provide them with the service, they want using the highest quality standards. Prediction and forecasting are important tools in operations planning in general, where determining the right human resources requirements and schedule will require an accurate prediction of the needed number of agents. The aim of this research proposal is to implement a time-series prediction model for the call center. To achieve this goal, the researchers will be using 2 different methods FB Prophet and ARIMA Model, and the at the end, we will compare the results of each method

Cyberbullying detection framework for short and imbalanced Arabic datasets

Cyberbullying detection has attracted many researchers to detect negative comments deployed on communication platforms as cyberbullying can take many forms: verbal, implicit, explicit, or even nonverbal. The successful growth of social media in recent years has opened new perspectives on the detection of cyberbullying, although related research still encounters several challenges, such as data imbalance and expression implicitness. In this paper, we propose an automated cyberbullying detection framework designed to produce satisfactory results, especially when imbalanced short text and different dialects exist in the Arabic text data. In the proposed framework a new method to solve the imbalance problem is suggested, where the modified simulated annealing optimization algorithm is used to find the optimal set of samples from the majority class to balance the training set. This method has been evaluated using traditional machine learning algorithms including support vector machine, and deep learning algorithms including Long Short-Term Memory (LSTM) and Bidirectional LSTM (Bi-LSTM). To generate a framework that can detect Arabic written cyberbullying on communication platforms, the accuracy, recall, specificity, sensitivity and mean squared error are used as the main performance indicators. The results indicate that the proposed framework can improve the performance of the tested algorithms, and Bi-LSTM outperforms other methods for cyberbullying classification

SARS-CoV-2 vaccination modelling for safe surgery to save lives: data from an international prospective cohort study

Background: Preoperative SARS-CoV-2 vaccination could support safer elective surgery. Vaccine numbers are limited so this study aimed to inform their prioritization by modelling. Methods: The primary outcome was the number needed to vaccinate (NNV) to prevent one COVID-19-related death in 1 year. NNVs were based on postoperative SARS-CoV-2 rates and mortality in an international cohort study (surgical patients), and community SARS-CoV-2 incidence and case fatality data (general population). NNV estimates were stratified by age (18-49, 50-69, 70 or more years) and type of surgery. Best- and worst-case scenarios were used to describe uncertainty. Results: NNVs were more favourable in surgical patients than the general population. The most favourable NNVs were in patients aged 70 years or more needing cancer surgery (351; best case 196, worst case 816) or non-cancer surgery (733; best case 407, worst case 1664). Both exceeded the NNV in the general population (1840; best case 1196, worst case 3066). NNVs for surgical patients remained favourable at a range of SARS-CoV-2 incidence rates in sensitivity analysis modelling. Globally, prioritizing preoperative vaccination of patients needing elective surgery ahead of the general population could prevent an additional 58 687 (best case 115 007, worst case 20 177) COVID-19-related deaths in 1 year. Conclusion: As global roll out of SARS-CoV-2 vaccination proceeds, patients needing elective surgery should be prioritized ahead of the general population