The impact of employee satisfaction on quality and profitability in high-contact service industries

2008-2009 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptPublishe

Technological affordance discovery in enterprise social media success

202210 bcchAccepted ManuscriptOthersThe grant from The Hong Kong Polytechnic UniversityPublishe

The service-profit chain : an empirical analysis in high-contact service industries

2010-2011 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptOthersThis research was supported in part by The Hong Kong Polytechnic University under Grant no. G-YH77.Publishe

Psychological and social factors of fashion consciousness : an empirical study in the luxury fashion market

202212 bcchAccepted ManuscriptOthersThis paper was supported in part by The Hong Kong Polytechnic University under Grant No. A-PL81.Publishe

An empirical study of employee loyalty, service quality and firm performance in the service industry

2009-2010 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptOthersThis paper was supported in part by the Hong Kong Polytechnic UniversityunderGrantno.1-BB7M.Publishe

A matter of fit? Service configurations for customer loyalty

202408 bcchNot applicableOthersThe Research Centre of Textiles for Future Fashion (RCTFF) of the Hong Kong Polytechnic UniversityPublished36 monthsGreen (AAM

Being close or being happy? the relative impact of work relationship and job satisfaction on service quality

2015-2016 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptRGCPolyU 551410, PolyU 549812Publishe

Market competitiveness and quality performance in high-contact service industries

2012-2013 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptRGCPolyU 551410Publishe

A web-based design support system for fashion technical sketches

2015-2016 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptSelf-fundedPublishe

The relationships among leadership, goal orientation, and service quality in high-contact service industries : an empirical study

2012-2013 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptOthersThis research was supported in part by The Hong Kong Polytechnic University under Grant no.1-ZV6DPublishe