Shared Communication Practices and Mental Models in the Virtual Work Environment

Prior research underscores the importance of building and maintaining shared expectations in order for individual members of a team to coalesce and achieve successful team outcomes (Cohen and Bailey, 1997; Mignerey, Rubin and Gorden, 1995). Expectations are part of an individual\u27s mental model of a situation and are developed over time through attaching meaning to behaviors. Shared expectations lower communication costs and determine rules of behavior in organizations (Forsyth, 1998). The impact of virtuality on this process has produced equivocal findings in the literature. The common assumption is that work is harder because members must communicate across boundaries of time and space (Espinosa et al., 2003; Jarvenpaa and Leidner, 1999; Kiesler and Cummings, 2002); however, some research suggests that a lack of shared work practices is a more significant impediment to successful performance outcomes in the virtual work environment (VWE) than the simple presence of various boundaries (Chudoba et al., 2005). In this chapter, we propose that shared expectations of ICT use, as represented in a team\u27s communication media repertoire, are especially critical in the virtual environment where use of media is integral to accomplishing work activities. Maznevski and Chudoba (2000) found that shared understanding of temporal patterns of communication and rhythms of meetings differentiated a successful global virtual team from less successful teams. However, little research has addressed the practices of media use and development of shared expectations in the VWE

Research Note

In this study, we focus on the factors that influence online innovation community members\u27 continued participation in the context of open source software development (OSSD) communities. Prior research on continued participation in online communities has primarily focused on social interactions among members and benefits obtained from these interactions. However, members of these communities often play different roles, which have been examined extensively, albeit in a separate stream of research. This study attempts to bridge these two streams of research by investigating the joint influence of community response and members\u27 roles on continued participation. We categorize OSSD community members into users and modifiers and empirically examine the differential effects of community response across these roles. By analyzing a longitudinal data set of activities in the discussion forums of more than 300 OSSD projects, we not only confirm the positive influence of community response on members\u27 continued participation but also find that community response is more influential in driving the continuance behavior of users than that of modifiers. In addition, this research highlights the importance of modifiers, a key subgroup of OSSD participants that has been largely overlooked by prior research. © 2013, INFORMS