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6 research outputs found
HOW TO MANAGE THE ONLINE EXPERIENCE CONCERNING TRANSACTIONAL AND EXPERIMENTAL CUSTOMERS: CASE OF E-FASHION SECTOR
Author
Adrian Castro-Lopez
Borsellino V.
+14 more
Cohen J.
Del Olmo J. L.
Dziewanowska K.
Epuran G.
Francis J. E.
Hair J.
Ismagilova E.
Javier Puente
Kamalinasab H.
Katagal P. R.
Loiacono E. T.
Martinez E.
Rodolfo Vazquez-Casielles
Yoo B.,
Publication venue
'Vilnius Gediminas Technical University'
Publication date
Field of study
Full text link
Crossref
The Effects of Service Recovery Strategies on Customer Satisfaction
Author
Bearden W. -O.
Bearden W. O.
+32 more
Bitner M. J.
Bitner M. Jo.
Blodgett J. G.
Bowen R. M.
Chase R. B.
del Rio-Lanza A. B. D.
Elizabeth C.
Etzel M. J.
Fisk R. P.
Goodwin C.
Hart C. W. L.
Heide J. B.
Hoffman K. D.
Kelley S.
Kim T.
Lovelock C. H.
MacNeil I. R.
Maxham III J. G.
Raymond P. F.
Robert A. W.
Schneider B.
Smith A.
Tax Stephen S.
Tyler T. R.
Vazquez-Casielles R.
Wang Y.
Zeithaml V. A.
김성호
김성호
이승연
지성구
홍문경
Publication venue
'Korean Academy of Commodity Science & Technology'
Publication date
Field of study
Full text link
Crossref
Customer participation in service recovery: a meta-analysis
Author
A Field
A Gohary
+50 more
AF Payne
AK Smith
AL Roggeveen
Annelies Costers
AS Mattila
B Dong
B Dong
B Dong
C Grönroos
C Orsingher
C-C Chang
D Pick
F Faul
F Herzberg
F Völckner
FYM Cheung
G Hofstede
G Knox
H Chan
H Joosten
H-H Huang
H-H Huang
J Joireman
JC Valentine
JE Collier
JE Hunter
JJ Burnett
JU Farley
K Gelbrich
K Karande
L Guo
MS Balaji
P Sharma
PA Murtaugh
R Rosenthal
R Rust
R Rust
R Vazquez-Casielles
RA Peterson
RA Peterson
S Hazée
S Sengupta
Simon Hazée
SL Vargo
THA Bijmolt
Y Hong
Y Vaerenbergh Van
Y Vaerenbergh Van
Y Xu
Yves Van Vaerenbergh
Publication venue
'Springer Science and Business Media LLC'
Publication date
Field of study
Full text link
Crossref
Antecedents of customer participation in business ecosystems: evidence of customers’ psychological ownership in Facebook
Author
A Pomering
AB Eisingerich
+59 more
AT Hsieh
Azizbek Marakhimov
C Claycomb
C Fornell
C Fuchs
C Ridings
CH Wu
CP Kirk
DA Dillman
DE Bowen
E Fang
E Karahanna
EH Schein
G Fragidis
GW Cheung
H Gil de Zúñiga
H Park
J Ahn
J Joo
J Kang
Jaehun Joo
JB Avey
JBE Steenkamp
JF Hair
JF Moore
JG Klein
JL Pierce
JL Pierce
JW Huppertz
K Braunsberger
KT Dirks
KW Chan
L Dyne Van
L Guo
LN Hau
LN Hau
M Bitner
M Friedman
M Groth
M Iansiti
M Iansiti
M Kroth
May
MM Skoric
MR Bowers
N Bendapudi
OK Mont
PM Podsakoff
R Oldenburg
R Vazquez-Casielles
RL Hess Jr
RP Bagozzi
S Ganguli
S Sen
S Valenzuela
SW Kelley
TS Han
VS Asatryan
X Deng
Publication venue
'Springer Science and Business Media LLC'
Publication date
Field of study
Full text link
Crossref
Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory
Author
A Abroud
A Pontiggia
+71 more
Bin Fu
C Chiu
C Fornell
C Pizzutti
C Shapiro
CC Wang
CH Mason
CP Lin
CP Lin
CV Slyke
CW Phang
CW Wu
D Belanche
D Chen
D Gefen
D Gefen
D Li
DH McKnight
DH McKnight
DJ Kim
E Fernandez-Sabiote
F Rahimnia
FB Tan
H Liang
H Lou
H Perks
HH Kuan
HP Lu
IB Hong
J Chen
J Lin
J Yang
JF Hair
JH Pae
KC Lee
KJ Stewart
KJ Stewart
KY Lin
L Carter
L Zhao
Lin Xiao
M Koufaris
M Song
MH Hsu
MK Chang
ML Katz
N Wang
NM Kassim
PA Pavlou
PL Teh
PS Wei
Q Cao
R Vazquez-Casielles
RC Mayer
RE Anderson
RM Baron
S Ganesan
S Yang
SW Lin
T Zhou
T Zhou
TJ Strader
TSH Teo
Wenlong Liu
WW Chin
WW Chin
WW Chin
X Chen
X Cui
Y Fang
Y Lu
Publication venue
'Springer Science and Business Media LLC'
Publication date
Field of study
Full text link
Crossref
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty
Author
A Alexandrov
A Beerli
+102 more
A Candler
A Parasuraman
A Parasuraman
A Payne
AH Wien
AR Ismail
BH Schmitt
BR Kinard
C Baumann
C Fornell
C Ranaweera
CA Matos
CF Roig
CK Prahalad
CMY Chung
D Godes
D Iacobucci
D McKee
E Keller
E Tsoukatos
E Wallace
EG Carmines
EW Anderson
FF Reichheld
FF Reichheld
G Fullerton
GS Day
GS Sureshchandar
H Nysveen
HS Bansal
I Goyette
J Sweeney
JA Arndt
JA Arndt
JA Chevalier
JC Nunnally
JC Sweeney
JC Sweeney
JC Sweeney
JF Hair
JJ Brakus
JMM Bloemer
JN Sheth
K Bates
K Choudhury
K Newman
Kaushik Mukerjee
KM Phan
LJ Harrison-Walker
LL Berry
LV Casaló
M Hartline
M Trusov
MG Angur
MR Jalilvand
N Bendapudi
N Sandy
NP Mols
NS Terblanche
O Iglesias
O Kravets
P Chatterjee
P Chenet
P Farris
P Frow
P Klaus
P Musa
P Shulka
R Chandy
R Johnston
R Ladhari
R Vazquez-Casielles
RA Westbrook
RH Hoyle
RJ Ferguson
RK Akamavi
RL Oliver
RM Baron
RP Bagozzi
RV Kozinets
S Agarwal
S Durvasula
S Levy
S Maklan
S Morrison
S Rabino
SK Roy
T Hennig-Thurau
T Mayr
T Mazzarol
TJ Brown
TW Gruen
V Blazevic
V Kaura
V Marinkovic
VA Zeithaml
VA Zeithaml
W Reinartz
WG Mangold
WM Lassar
Y Yi
Z Yang
Publication venue
'Springer Science and Business Media LLC'
Publication date
Field of study
Full text link
Crossref