Course design and development: Focus on student learning experience

Learning is not an outcome and, as a process, is more than just taking classes. It is a transformation journey a student walks through, and experiences picked up along the journey contribute gradually to student competence development. Competence, what companies are looking for from graduates, cannot be handed directly and will not be built unless the learning process is properly designed, developed and executed. This research work aims to present a process for course design and development, focused on embedding learning experience into a course. Bloom's Taxonomy is utilized for identifying learning outcomes. Kolb's Experiential Learning Cycle is introduced for planning learning activities for ease of learning. Last, but not least, a recently developed LOVE model is applied for the selection of teaching and learning methods for offering a diversified learning experience. An existing project-based learning engineering postgraduate course on Product Design and Development is assessed to illustrate the proposed process for course design and development.This work is the outcome of project “Curriculum Development of Master’s Degree Program in Industrial Engineering for Thailand Sustainable Smart Industry (MSIE 4.0)” that has been funded with support from the European Commission (Project Number: 586137-EPP-1-2017-1-TH-EPPKA2-CBHE-JP). This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein. This work has been supported by FCT – Fundação para a Ciência e Tecnologia within the Project Scope UIDCEC003192019

Roles of MSIE graduates to support Thailand sustainable smart industry

The way business run has changed in recent decades due to technology advancement, and it has become more explicit in many parts of the world that companies have been moving from stand-alone technology exploitation towards holistically integrated technology exploitation. Thailand's government has also foreseen the need for change from a production-based economy to a value-based economy and has encouraged the Thai industry to focus more on producing innovative products and services which require high potential and skilled knowledge workers. Consequently, their roles will never be the same. This paper presents findings on the expected roles of graduates with a Master degree in Industrial Engineering (MSIE) drawn from an industry survey on industry needs to attain Industry 4.0 conducted with companies based in Thailand and in three European countries participating in Erasmus+ Capacity Building in Higher Education project on Curriculum Development of Master’s Degree Program in Industrial Engineering for Thailand Sustainable Smart Industry (MSIE 4.0). From the survey results, top-three technologies for being competitive and areas of applications to attain industry 4.0 in the companies' perspective were identified. Roles of MSIE graduates were determined for individual potential applications generated from identified technology-application relationships. According to the findings, the graduates are expected in general to play an important role in effective utilization of big data and real-time data for better decision making on various industrial practical problems as well as for better responsiveness to customers. The same procedure can be applied in other disciplines for identifying the roles of their graduates.This work is the outcome of project “Curriculum Development of Master’s Degree Program in Industrial Engineering for Thailand Sustainable Smart Industry (MSIE 4.0)” that has been funded with support from the European Commission (Project Number: 586137-EPP-1-2017-1-TH-EPPKA2-CBHE-JP). This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein

Supporting Rapid Product Development with Sketch-Based Modeling

Part IV: ICT and Emerging TechnologiesInternational audienceNowaday, rapid product development (RPD) becomes a crucial approach for the success of a company in a competitive market when the complexity and diversity of products keep increasing while their lifetimes are getting shorter and shorter. Freehand sketch is a tool that is closer and more practical for customer to communicate his/her ideas to manufacturer. The sketch is typically transformed to be a 3D model for technologies such as rapid prototyping where a physical prototype is fabricated from a 3D model. Presented in this paper is a review of sketch-based modeling that allows customers-manufacturers to speed up the idea realization. Sketch-based modeling has been developed not only to transform a sketch to be a 3D model but also to interface with rapid prototyping

Preliminary study on solvent effect in fiber fabrication in near-field electrospinning

Recently, near-field electrospinning (NFES) has been applied in additive manufacturing (AM) for the creation of scaffolds with controllable patterns from a polymer solution. Although the patterns can be achieved, fibers are deposited in liquid form due to insufficient solidification time. The buildup of the third dimension remains a challenge for this technique using a short standoff distance. This paper presents a preliminary study concerning the influence of solvents on the solidification of the fibers formed. Dimethylformamide (DMF) and Dichloromethane (DCM) having much different boiling points were two solvents used in this investigation. Results shows that the boiling temperature of the solvent had influence on the solidification of the fibers leading to different obtained diameters. DCM having much lower boiling temperature delivered the thinner fibers than DMF.Published versio

Application of Design by Customer in Tile Decoration Business

Part III: Sustainable ServicesInternational audienceThe new concept of Design By Customer (DBC) has been introduced recently to increase customers’ satisfaction by providing maximum involvement channels to the customers so that the customers do not reduce their requirements to meet with the specifications of available products. It is foreseen that if DBC concept is applicable for tile business, it will encourage customers to involve actively in pursuing their own decorative designs. Thus, this research has investigated the potential to apply Design By Customer concept in tile decoration business which requires the following two main issues to be answered. The first issue is on the readiness of technologies at this moment to support the production of different decorative tiles quickly. The second one is on customers’ interest in tile decorative design

Customer Journey Clue-based Service Failure Prevention

Customers and their perception towards service are considered as a determinant of service failure, and so, service failure and its prevention must be looked into from the perspective of the customers. This paper presents a customer-centric service failure prevention framework, which aims to provide a holistic way of service failure prevention by integrating service delivery assessment and failure analysis from a customer perspective, encompassing failure identification, assessment and prioritization of failures as a basis for corrective actions. Customer journey, service clues, and customer oriented-FMEA are employed to develop the proposed framework. The approach was applied to an enrolment process showing that using customer journey assists in determining customer processes, needs, wants and touch points in the service, and when used together with service clues further facilitates systematic and effective unveiling of potential failures that are important to customers. Assessment of failures and its prioritization with customer perspective leads to better prioritization that is reflective of the voice of customers. The case study shows that higher risk is imposed by actions emanating from the employees, reinforcing further that service failures not only concern functionality of the service but equally important also are the encounter of customers with service employees and the environment

Experimental Study on Support Material Composition for Selective Vacuum Manufacturing RP Technique

This paper presents a study on the support material compositions for selective vacuum manufacturing, a rapid prototyping technique that creates a physical prototype layer by layer with two conventional manufacturing processes: sand casting and material sintering. Experiments were conducted to identify the amount of cornstarch, reported to be an appropriate binder, mixed in the two types of support material: salt and silica sand. The experimental results recommended the different amount of cornstarch to the two types of the support material.Published versio