8 research outputs found
Israeli Guests and Egyptian Hosts in Sinai
- Author
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study
Tipping: an Incentive/Reward for Service?
- Author
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study
On the Materiality of Service Work
- Author
- Adkins L.
- Agar M.H.
- Bell D.
- Benson S.P.
- Bowlby R.
- Bradley H.
- Clarke A.J.
- Crang P.
- Du Gay P.
- Du Gay P.
- Gershuny J.
- Glazer N.Y.
- Goffman E.
- Granovetter M.
- Herzenberg S.A.
- Hochschild A.
- Leadbeater C.
- Leidner R.
- Macdonald C.L.
- Miller D.
- Mort F.
- Paules G.F.
- Rafaeli A.
- Sayer A.
- Sharma U.
- Steinberg R.J.
- Sutton R.I.
- Warhurst C.
- Wharton A.
- Publication venue
- 'Wiley'
- Publication date
- Field of study
How Humanism Can Contribute to the Development and Uniqueness of Service Management
- Author
- Arfalk I.
- Berry L.
- Bowen D.E.
- Czepiel J.A.
- Foucault M.
- Grönroos C.
- Grönroos C.
- Gummesson E.
- Gustavsson E.
- Gustavsson E.
- Hedmo T.
- Jones C.
- Leidner R.
- Levitt T.
- Lundberg C.
- Lusch R.F.
- MacIntyre A.
- Marciano V.M.
- Mette Sandoff
- Millmore M.
- Mintzberg H.
- Normann R.
- Nylén U.
- Paules G.F.
- Persson K.
- Pinnington A.
- Ritzer G.
- Shostack G.L.
- Tengblad S.
- Thomasson B.
- Townley B.
- Tracey J.B.
- Wesström M.
- Zeithaml V.A.
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study
Sky service: the demands of emotional labour in the airline industry
- Author
- Adelmann P.K.
- Adkins L.
- Adkins L.
- Adkins L.
- Averill J.
- Barrett F.J.
- Bitner M.J.
- Bor R.
- Butler J.
- Butler J.
- Cannell C.F.
- Czepiel J.A.
- Denzin N.
- Doty A.
- Findlay P.
- Fitzpatrick B.
- Folgero I.S.
- Frenkel S.J.
- Goffman E.
- Hall E.J.
- Hammersley M.
- Higgs C.H.
- Hochschild A.R.
- Hochschild A.R.
- Hopfl H.
- Hubbard R.
- Hughes E.C.
- Hurd T.L.
- Kingston B.
- Lee C.K.
- Legge K.
- Leidner R.
- Linstead S.
- Maynard M.
- McDowell L.
- McKinley A.
- Messing K.
- Morris J.A.
- Newton T.
- Nielsen G.P.
- Paules G.F.
- Pringle R.
- Quinlan M.
- Rosaldo M.Z.
- Sass J.S.
- Scheff T.J.
- Steinberg R.J.
- Wajcman J.
- Walker J.
- Wharton A.S.
- Williams C.
- Williams C.L.
- Wouters C.
- Publication venue
- 'Wiley'
- Publication date
- 01/01/2003
- Field of study
Oxfor
âBlacks and bubbasâ: Stereotypes, ideology, and categorization processes in restaurant servers' discourse
- Author
- Bonilla-Silva E.
- Bonilla-Silva E.
- Brewster Z.W.
- Browne I.
- Cameron D.
- Christine Mallinson
- DeCecco J.
- Eckert P.
- Elan E.
- Fairclough N.
- Fairclough N.
- Frankenberg R.
- Goodwin M.H.
- Handler J.F.
- Hartigan J.
- Hays S.
- Herman D.
- Irvine J.
- Kirschenman J.
- Kroskrity P.V.
- Kroskrity P.V.
- Labov W.
- Lamont M.
- Leidner R.
- Lippi-Green R.
- Milroy J.
- Milroy L.
- Moss P.
- Paules G.F.
- Preston D.
- Reed J.S.
- Roediger D.R.
- Roediger D.R.
- Schieffelin B.
- Smitherman-Donaldson G.
- Tilly C.
- Van Dijk T.A.
- Van Dijk T.A.
- Van Dijk T.A.
- Van Dijk T.A.
- Van Dijk T.A.
- Waldinger R.
- Wetherell M.
- Wodak R.
- Wodak R.
- Wolfram W.
- Zachary W. Brewster
- Zentella A.C.
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study
How Service Agents Manage the PersonâRole Interface
- Author
- Abbott A.D.
- Allcorn S.
- Ashforth B.E.
- Ashforth B.E.
- Ashforth B.E.
- Banks A.
- Blake E. Ashforth
- Bowen D.E.
- Boyken G.
- Bynum T.S.
- Carol T. Kulik
- Ebaugh H.R.F.
- Edwards J.R.
- Friedman R.A.
- Gini A.
- Glaser B.G.
- Goffman E.
- Goffman E.
- Goffman E.
- Goodman B.
- Goodwin C.
- Grandey A.A.
- Grove S.J.
- Grönroos C.
- Gummesson E.
- Gutek B.A.
- Hochschild A.R.
- Johns G.
- Katz D.
- Larson M.S.
- Larsson R.
- Lofland J.
- Mangham I.L.
- Marc A. Tomiuk
- Maslach C.
- McCall G.J.
- Miles M.B.
- Oliver R.L.
- Paules G.F.
- Scott J.C.
- Seligman M.E.P.
- Strauss A.
- Sudman S.
- Swann W.B., Jr.
- Tracy S.J.
- Trice H.M.
- Turner R.E.
- Turner V.
- van Gennep A.
- Van Maanen J.
- Zeithaml V.A.
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study