Estimating exclusion: a tool to help designers

An exclusion audit assesses how inclusive a product or service is. This is useful for comparing designs and identifying points for improvement. In an exclusion audit, the designer or usability expert identifies the demands a product places on the user‟s capabilities and enters these into an exclusion calculator. This software then estimates the proportion of the adult British population who would be excluded from using the product because their capabilities do not meet these demands. This paper describes research on improving the exclusion calculator based on a recent reanalysis of the calculator‟s underlying dataset. This enabled the capabilities to be broken down into more specific sub-categories or “demand types”. An experiment investigated the use of these demand types in the context of an exclusion audit. It found that participants could determine the demand type of an action consistently, in the majority of cases. This approach was adopted in a redesign of the calculator, described in this paper

Modelling Automation–Human Driver Handovers Using Operator Event Sequence Diagrams

This research aims to show the effectiveness of Operator Event Sequence Diagrams (OESDs) in the normative modelling of vehicle automation to human drivers’ handovers and validate the models with observations from a study in a driving simulator. The handover of control from automation to human operators has proved problematic, and in the most extreme circumstances catastrophic. This is currently a topic of much concern in the design of automated vehicles. OESDs were used to inform the design of the interaction, which was then tested in a driving simulator. This test provided, for the first time, the opportunity to validate OESDs with data gathered from videoing the handover processes. The findings show that the normative predictions of driver activity determined during the handover from vehicle automation in a driving simulator performed well, and similar to other Human Factors methods. It is concluded that OESDs provided a useful method for the human-centred automation design and, as the predictive validity shows, can continue to be used with some confidence. The research in this paper has shown that OESDs can be used to anticipate normative behaviour of drivers engaged in handover activities with vehicle automation in a driving simulator. Therefore, OESDs offer a useful modelling tool for the Human Factors profession and could be applied to a wide range of applications and domains.</jats:p

Developing a method for assessing product inclusivity

In order to develop more inclusive products and services, designers need a means of assessing the inclusivity of existing products and new concepts. Following previous research on the development of scales for inclusive design at University of Cambridge, Engineering Design Centre (EDC) [1], this paper presents the latest version of the exclusion audit method. For a specific product interaction, this estimates the proportion of the Great British population who would be excluded from using a product or service, due to the demands the product places on key user capabilities. A critical part of the method involves rating of the level of demand placed by a task on a range of key user capabilities, so the procedure to perform this assessment was operationalised and then its reliability was tested with 31 participants. There was no evidence that participants rated the same demands consistently. The qualitative results from the experiment suggest that the consistency of participants’ demand level ratings could be significantly improved if the audit materials and their instructions better guided the participant through the judgement process

Enhancing the Fashion and Textile Design Process and Wearer Experiences

Broadly, this research aims to explore technology to create future sustainable and inclusive approaches in the fashion and textiles industry. This paper (1) addresses aspects to enhance the creative digital design process and (2) to facilitate creative and immersive design and emotive sensory wearer experiences, for future-enhanced physical products and virtual experiences. This involves a multimodal experience, and in particular, here the potential of vibrotactile and vibrotactile acoustic devices within this experience. A number of studies have explored wearable vibrotactile interfaces. However, the sense of touch, as a sophisticated and sensitive tool or skill, could be harnessed further. A literature review identifies relevant factors at this early stage of the research that will be used as a basis for developing multimodal design strategies using the sense of touch; and a creative yet functional analysis of this wearable technolog

A framework for collecting inclusive design data for the UK population

Successful inclusive product design requires knowledge about the capabilities, needs and aspirations of potential users and should cater for the different scenarios in which people will use products, systems and services. This should include: the individual at home; in the workplace; for businesses, and for products in these contexts. It needs to reflect the development of theory, tools and techniques as research moves on.And it must also to draw in wider psychological, social, and economic considerations in order to gain a more accurate understanding of users' interactions with products and technology. However, recent research suggests that although a number of national disability surveys have been carried out, no such knowledge currently exists as information to support the design of products, systems and services for heterogeneous users. This paper outlines the strategy behind specific inclusive design research that is aimed at creating the foundations for measuring inclusion in product designs. A key outcome of this future research will be specifying and operationalising capability, and psychological, social and economic context measures for inclusive design. This paper proposes a framework for capturing such information, describes an early pilot study, and makes recommendations for better practice

Unconstrained design: improving multitasking with in-vehicle information systems through enhanced situation awareness

In the age of information, in-vehicle multitasking is inevitable. The popularity of the automobile, in combination with the present information age, create a growing demand to do more in-vehicle than simply focus on the road. Unconstrained Design, a philosophy which supports rather than constrains multitasking, is proposed as a path toward enhancing performance in-vehicle. Situation Awareness (SA), a theory allowing designers to understand how operators interact in dynamic, complex environments, is used to frame this experimental investigation. Two SA-grounded human-machine interface concepts are proposed, designed to support drivers to multitask in-vehicle when frequent task switching is required. The first focuses upon supporting preparation for a Non-Driving Related Activity (NDRA), and the second upon supporting the Driving Related Activity (DRA) when an NDRA is active. While multitasking, Contextual Cueing, using a Head-up Display, produced significant reductions in NDRA response time, while an auditory lane keeping aid increased the amount of time a driver spent in the central region of a lane. The combined evidence suggests that using SA and Unconstrained Design to create of IVIS that support drivers’ ability to multitask in-vehicle can lead to task performance improvements

Enabling multitasking by designing for situation awareness within the vehicle environment

In the driving environment, competition exists between Driving Related Activities (DRAs) and Non-Driving Related Activities (NDRAs). This is a source of inattention and human error. Continual proliferation of in-vehicle information systems (IVIS) presents drivers with opportunities for distraction. Drivers simultaneously manage DRAs alongside unrelated but cognitively demanding NDRAs. Vehicle designers need ways of understanding human capability in such situations to provide solutions that accommodate these conflicting demands. This paper proposes a framework intended to address such challenges, rooted in the widely accepted construct of Situation Awareness (SA). However, SA theory does not presently accommodate disparate unrelated goal-driven tasks performed in parallel. This framework reconciles the present reality of drivers simultaneously devoting cognitive resources to attain SA for multiple activities by proposing a separate body of knowledge for each active goal. Additionally, the process of achieving SA is expanded to incorporate this concurrent development of separate bodies of goal-directed knowledge. The advantage of reconceptualising SA for driving allows consideration of interface design which minimises the impact of competing activities. The aim is a framework facilitating creation of IVIS that help drivers succeed in multi-goal multitasking situations. Implications of the proposed framework for theory, design and industry-driven automotive safety efforts are discussed