Impact Factor: outdated artefact or stepping-stone to journal certification?

A review of Garfield's journal impact factor and its specific implementation as the Thomson Reuters Impact Factor reveals several weaknesses in this commonly-used indicator of journal standing. Key limitations include the mismatch between citing and cited documents, the deceptive display of three decimals that belies the real precision, and the absence of confidence intervals. These are minor issues that are easily amended and should be corrected, but more substantive improvements are needed. There are indications that the scientific community seeks and needs better certification of journal procedures to improve the quality of published science. Comprehensive certification of editorial and review procedures could help ensure adequate procedures to detect duplicate and fraudulent submissions.Comment: 25 pages, 12 figures, 6 table

Experiential Perspective in Management Literature: A Systematic Review

The first chapter describes the evolution of the state state-of-the-art of the experiential perspective (ExP) approach in managerial literature, an approach that uses the concept of customer experience management (CEM) in a variety of ways. Through a systematic review, the chapter provides a structured overview of the main studies that use the experiential perspective; this overview is instrumental to in the conceptual scheme of the book developed in the chapter Marketing in an experiential perspective: from “goods and services logic” to “experience logic.” To describe the various approaches in which the authors classify articles, authors, and journals of reference in experiential perspective and customer experience management (ExP and CEM), the authors measure the notoriety of the articles and their authors, in an attempt to assess whether and how their impact dwindles inside the “small world” of ExP and CEM, or whether, instead, it extends to a wider radius that includes management literature. Lastly, the authors define the areas of application (areas of interest, or sectors), where the concept has found its widest application. The chapter, recognizing that the experiential logic is assuming centrality in marketing studies, indicates the need to construct a key to understanding and a conceptual basis of synthesis capable of integrating the various contributions that emerged in the literature into a unified framewor