Assessment of Internet Service Quality and Customers’ Satisfaction in University of Ilorin, Ilorin, Nigeria

This study examined internet service quality and its effects on customers’ satisfaction in University of Ilorin, Nigeria. The objective of this study was to find out the awareness, technical difficulty and perception of internet users in the university. Questionnaire was the major instrument used to gather relevant data. Data were collected from respondents from ten faculties, including 60 academic staff, 40 non-academic staff and 100 students making a total of 200. Four research questions were formulated for the study and percentage was used to analyze the data. The results from the research indicated that: 91.6% of the academic staff, 95% of non- academic staff and 75.5% of students testified to the fact that internet services were available in the university.53.3% of the academic staff, 60% on non-academic staff and 85.7% of students also stated that inadequate or insufficient bandwidth and poor electricity were part of the challenges that hinders the effective usage of internet. Based on the problems encountered, 58.3% of academic staff, 52.5% of non- academic staff and 65% of students were not satisfied with the internet service quality they enjoyed.65% of academic staff, 60% of non- academic staff and 50% of students reacted positively to the fact that the quality of its service delivery would be granted if improved.Based on the findings of the study, it was recommended amongst others, that the university should improve on the quality of their interaction with the customers to alleviate their apprehensions about more bandwidth, internet training and constant electricity. These will allow for satisfaction and retention of customers and optimize their limited resources. Keywords: Assessment, Internet service quality, Customers’ satisfactio

Attitude of Teachers toward Utilizing Community Resources in Physics in Abuja, Nigeria

The study was carried out in Abuja, Nigeria. The research sample consisted of 250 physics teachers that were drawn from 150 selected schools in the 6 area councils in Abuja. One research hypothesis was formulated and tested. Answers were provided for two research questions in the study. The result showed that there was a significant difference between the attitude of qualified physic teachers and unqualified physics teachers toward the use of community resources in teaching. The calculated chi-square was 7.71 and the critical chi-square obtained from the statistical table was 3.84.Based on the result , one of the  recommendations  made was: Teachers training institutions (colleges, Polytechnics, National teachers institute and Nigerian Universities) should give training teachers appropriate training in the use of community resources in teaching so as to cater for inadequacies observed in the area of attitude as  qualified physics teachers

Developing Electronic Portfolios to Align with Diverse National Standards to Showcase Students’ and Teachers’ Performance: A Design Approach

Traditional methods of documenting and assessing educational performance and achievements have often been limited in scope and accessibility. Addressing these limitations is to leverage the potential of technology to create a comprehensive and user-friendly electronic portfolio (e-portfolio) system. This study aimed to investigate the required national standard and functionalities of e-portfolios for showcasing students’ and teachers’ performance. This study adopted qualitative research methods to investigate the context under study. Interviews, documents, and reports with and from students, lecturers, administrators, and educational experts provided insights into the specific requirements and expectations for an effective electronic portfolio system. One hundred twenty-five participants were randomly sampled for the study in the Abuja metropolis of Nigeria. Data were collected using a semi-structured interview and case study approach. A deductive approach was employed for the coding and analysis of the transcribed data. The findings identified several key features and functionalities required in an electronic portfolio system: Customizability and Flexibility, Alignment with Standards, Multimedia Capabilities, Reflection, and Goal-Setting Tools. Both students and teachers generally perceived the use of electronic portfolios positively. The respondents highlighted technological barriers, such as lack of necessary skills, limited access to devices or reliable internet connectivity; time constraints; and resistance to change as challenges in using e-portfolios to showcase their performance. Based on a systematic analysis of interview data from the respondents, the qualitative study offers a framework for exploring, understanding, and discussing the standard for and the impact of developing electronic portfolios for student and teacher performance

MODE OF UTILIZATION OF INFORMATION AND COMMUNICATION TECHNOLOGY RESOURCES FOR INSTRUCTIONAL DELIVERY IN UNIVERSITIES IN ADAMAWA STATE, NIGERIA

This study examined basic ICT resources used for instructional delivery in Adamawa state, Nigeria. The study is quantitative research of a survey method. Different sampling techniques at different levels were used in selecting 214 lecturers from Modibbo Adama University of Technology (MAUTECH), Yola, Adamawa State University (ADSU), Mubi, and American University of Nigeria (AUN), Yola. Principles of Pedagogy-Space-Technology framework were considered in the research data gathering, and analysis. The findings revealed that there is a differential deployment in hardware, software and ICT resources across the three universities in Adamawa state. It was also discovered that lecturers perceived ICT to be useful for teaching, research, and social interaction. The study recommended among others that there should be more ICT resources, and competency training for lecturers of the institutions for effective awakening of the opportunities offered by ICT in the 21st Centur

Perception of Learning Management System Among Distance Learners in South-West, Nigeria

Learning Management System (LMS) is a common platform where students and teachers can interact digitally, most especially in Open and Distance Learning (ODL) institutions. However, it has been discovered over time that most of the distance learners with poor study habits lag behind in its utilization. The purpose of this study was to investigate the Perception of Learning Management System among Distance Learners’ in South-West, Nigeria. Emphasis was on gender and field of study using an adapted Technology Acceptance Model (TAM). This study employed a descriptive research method. Data were collected through the administration of a-validated researcher-adapted questionnaire. Descriptive statistics of mean and standard deviation were used to answer research questions one and two. Inferential statistics of t-test and ANOVA were used to test the hypotheses at 0.05 level of significance. The research findings indicated that there were significant differences between male and female distance learners in their: perceived usefulness of LMS (p=0.00); perceived ease of use of LMS (p=0.004); in favour of males; there was no significant difference among Sciences, Arts and Social Science distance learners on their perceived usefulness and perceived ease of use of LMS. It was therefore recommended that training and support programs be established to ensure a sustainable use and prevent collapse of LMS in the institutions in respective of distance learners’ gender and field of study