3 research outputs found
Moving from product-based to service-based business strategies: Services categorization schemes for the automotive industry
- Publication venue
- 'Emerald'
- Publication date
- 01/01/2011
- Field of study
An Analysis of Customer Satisfaction Towards Technical Services in Malaysian Automotive Industries
- Author
- A Caruanna
- A Crossman
- A Dehghan
- A Griffth
- A J Maxwell
- A Katsuki
- A Leverin
- B Edvardsson
- B L Pollack
- B Mitchell
- B Vlasic
- C Chris
- C Donnelly
- C J Emerson
- C J Lee
- C O&apos
- C Taylor
- C Zheng
- Carlist
- D Bamford
- D Blake
- D D Schoenbachler
- D Kelsey
- D L Duffy
- David Bennett
- E Amrina
- E P Z Brito
- E T Moraga
- F Olorunniwo
- F Olorunniwo
- G Ebrahimpur
- G H G Mcdougall
- G P Prabhakar
- G R Gilbert
- G S Sureshchandar
- G S Sureshchandar
- G Svensson
- G Walsh
- I Mann
- J C Groth
- J Donio
- J E Weng
- J Glasby
- J Kandampully
- J Kerr
- J T Bowen
- J Tippet
- J W M Bertrand
- Jennifer V Blackhurst
- K Das
- K George
- K J Mayer
- K Phusavat
- K-B Ooi
- Khai Ying Tan
- L I Nowak
- L K Jeffrey
- M Bouman
- M D Consuegra
- M Hammond
- M Katsioloudes
- M M Little
- M N K Saunders
- M Soderlund
- N A M Salleh
- N Govindarajulu
- N Ikegami
- N K Kamaruddin
- O A Mascarenhas
- O C Hansemark
- O Godlevskaja
- P A Glasow
- P Cottet
- P J Danaher
- R Bennett
- R Ferguson
- R Gee
- R Javalgi
- R Ladhari
- R Yin
- R-J Liu
- Ricardo Al�ez-Aller
- S Barua
- S Dwyer
- S Jaspal
- S Julie
- S K Menard
- S Kennedy
- S Mehra
- S Rundle-Thiele
- S S C Shang
- Sanmugam Annamalah
- T Hewitt
- T Jessica
- T L Keiningham
- Thomas
- U R Gottlieb
- U Sekaran
- V K Khanna
- V Kumar
- V Martinez-Tur
- W J Creswell
- W K Lsen
- W M Lassar
- Z S Dimitriades
- Publication venue
- 'Elsevier BV'
- Publication date
- 01/01/2016
- Field of study
Investigating a revised service transition concept
- Author
- A Agresti
- A Bikfalvi
- A Davies
- A Eggert
- A Helander
- A Neely
- A Salonen
- A Salonen
- A Tukker
- A Valtakoski
- AC Edmondson
- Andy Neely
- BL MacCarthy
- C Brooks
- C Kerr
- C Kowalkowski
- C Kowalkowski
- C Kowalkowski
- C Kowalkowski
- C Kowalkowski
- C Markides
- C Raddats
- C Raddats
- C Raddats
- C Raddats
- C Tangpong
- C Windahl
- D Kapletia
- D Kindström
- D Kindström
- D Sjödin
- DJ Ketchen
- DR Lehmann
- DW Hosmer
- E Penttinen
- EH Bowman
- F Ferreira
- F Nordin
- F Shafti
- F Visintin
- FNH Ferreira
- FR Dwyer
- G Lay
- G Punj
- GW Milligan
- H Finch
- H Gebauer
- H Gebauer
- H Gebauer
- H Song
- I Gremyr
- I Visnjic
- J Partanen
- JG Miller
- JS Long
- JW Hair
- KA Neuerdorf
- KK Boyer
- KK Boyer
- KK Boyer
- LJ Menor
- M Antioco
- M Finne
- M Kohtamäki
- M Kohtamäki
- M Paiola
- M Sawhney
- M Steiner
- MJ Brusco
- MS Aldenderfer
- N Billor
- N Löfberg
- N Saccani
- O Benedettini
- O Benedettini
- O Godlevskaja
- Ornella Benedettini
- P Matthyssens
- P Matthyssens
- R Casadesus-Masanell
- R Oliva
- R Rabetino
- R Verma
- R Wise
- RB Calinski
- RK Yin
- RO Duda
- RT Frambach
- RT Schoenherr
- S Forkmann
- S Luoto
- S Peillon
- S Sharma
- S Vandermerwe
- S Weber
- SA Mansi
- T Baines
- V Martinez
- V Mathieu
- V Mathieu
- VA Zeithaml
- VM Story
- W Chung
- W Coreynen
- W Ulaga
- WF Glueck
- WR Dillon
- X Zhao
- Y He
- Y He
- Y Zhang
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study