The effect of social feature quality on the social commerce system

The emergence of social networks has triggered the evolution of e-commerce to what is now known as social-commerce (s-commerce). However, s-commerce users experience problems related to its social features that affect s-commerce effectiveness. Therefore, the paper examines the effect of social feature quality (SFQ) determinants on s-commerce from customer perspective by adapting the information systems success model. A total of 220 online survey responses were analyzed by using confirmatory factor analysis and the structural equitation model to test the proposed model. SFQ shows a significant effect on perceived usefulness and customer satisfaction with an s-commerce system, whereas relationship support quality shows a significant effect on perceived usefulness and customer satisfaction with an s-commerce system but not on social support. A significant relationship is also identified among perceived usefulness, customer satisfaction, and net benefits of an s-commerce system

Developing covid-19 web and mobile web situation reporting applications for the state health authority

If Malaysia ends up entering the subsequent COVID-19 outbreak, many hospitals will no longer support the victims conveniently. There will be numerous victims around, and these hospitals will not have enough human resources. Exceptional ICT-based communication backbone should also be in place to fully recommend these hospitals day-to-day operations. For this reason, COVID-19 situational reporting web and mobile web applications were developed to assist the health professionals in the State of Sabah in doing their job with a high level of assurance. Several real-time technologies were put together as the foundation in developing these applications. This work-in-progress paper presents the design and development techniques employed in rapidly developing the COVID-19 situational reporting web and mobile web applications for State Health Authority of Sabah

The process of validating public information systems framework

This paper presents the process of creating and validating public sector information systems (PSIS) development framework. Three development methodologies were put together to increase the validity of the proposed framework, i.e., 1) methodologies for data gathering, 2) procedures for framework development and 3) methodologies for validating the framework created. Exploratory investigations with UK local councils were organised, reflecting several approaches to PSIS development. Based on the findings, a PSIS development framework is presented

Dissecting user requirements in developing information systems for the government agencies in less-developed regions

Deciding on the need requirements of the users is one of the most challenging, and yet essential parts of the development of an information system (IS), particularly in the government agencies. Despite the rising significance of IS in the government agencies, only a limited effort has been made to identify the consequence of user needs, particularly less-developed regions. Most research efforts are found in developed or developing nations. This article presents the initial findings of an IS user needs of a leading government agency in the State of Sabah, Borneo