ANALYSIS OF KNOWLEDGE AND COMPETENCE ON ADOPTION OF CASHLESS PAYMENT SYSTEM AMONG PASSENGER SERVICE VEHICLES IN NAIROBI CITY COUNTY, KENYA

This study sought to analyze the influence of knowledge and competence on the adoption of cashless payment systems in Nairobi. If this innovation is not adopted, then there is hindrance to entrepreneurial growth and development. The research used survey research design and the target population was 197 registered Passenger Service Vehicle SACCOS in Nairobi, Kenya. The sample was 99 respondents selected through systematic random sampling by picking every 2nd manager. The questionnaire was self designed and was used to seek information from the SACCO managers. The SPSS program version 21 was used to aid in organizing and summarizing the data by the use of descriptive statistics. Regression analysis and correlation were used and there was a positive correlation but the relationship was weak. Given that the pvalue was 0.358, a conclusion can be made that knowledge and competence of managers is was not significant in adoption of the cashless payment system, hence we don’t reject the null hypothesis. The study recommends that: passengers and the public be educated on benefits of technology adoption, the cashless system to make use of one smart card that can be used across all transport modes and the network system to be improved. Keywords: Adoption, Cashless Payment Systems, Education Level, Experience, Matatu SACCOs, Keny