Exploration of the service quality dimensions in the airline industry

This study reveals the different sets of service quality dimensions that business and lesiure travellers have. In addition, issues such as sources of dissatisfaction, frequent flyer programmes, information search process were also explored

Executive stress in the service sector

The objectives of this report are to determine the difference in stress level faced by Type A and Type B personalities in the Service Sector. It also looks into whether age influences the level of stress and compares the well-being of Type A and Type B individuals. The different stress, worn-out and uptight levels faced by individuals in the Banking, Finance and Insurance industries are also assessed.BUSINES