Once Bitten, Twice Shy: The Effect of a Past Refusal on Expectations of Future Compliance

Four studies examined help-seekers’ beliefs about how past refusals affect future compliance. In Study 1, help-seekers were more likely than potential helpers to believe that a previous refusal would lead a potential helper to deny a subsequent request of similar size. Study 2 replicated this effect and found that help-seekers underestimated the actual compliance rate of potential helpers who had previously refused to help. Studies 3 and 4 explain this asymmetry. Whereas potential helpers’ willingness to comply with a subsequent request stems from the discomfort of rejecting others not once, but twice, help-seekers rely on dispositional attributions of helpfulness to estimate the likelihood of hearing “yes” from someone who has previously told them no

Power and Perceived Influence: I Caused Your Behavior, But I'm Not Responsible For It

There are numerous examples of powerful people denying responsibility for others' (mis)conduct in which they played—and acknowledge playing—a causal role. The current article seeks to explain this conundrum by examining the difference between, and powerful people's beliefs about, causality and responsibility. Research has shown power to have numerous psychological consequences. Some of these consequences, such as overconfidence, are likely to increase an individual's belief that he or she caused another person's behavior. However, others, such as decreased perspective-taking, are likely to decrease an individual's belief that he or she was responsible for another person's behavior. In combination, these psychological consequences of power may lead powerful people to believe that they instigated another's behavior while simultaneously believing that the other person could have chosen to do otherwise. The dissociation between these two attributions may help to explain why people in positions of power often deny responsibility for others' behavior—unethical or otherwise—that they undeniably caused

A Helping Hand is Hard at Work: Help-Seekers’ Underestimation of Helpers’ Effort

Whether people seek help depends on their estimations of both the likelihood and the value of getting it. Although past research has carefully examined how accurately help-seekers predict whether their help requests will be granted, it has failed to examine how accurately help-seekers predict the value of that help, should they receive it. In this paper, we focus on how accurately help-seekers predict a key determinant of help value, namely, helper effort. In four studies, we find that (a) helpers put more effort into helping than help-seekers expect (Studies 1-4); (b) people do not underestimate the effort others will expend in general, but rather only the effort others will expend helping them (Study 2); and (c) this underestimation of help effort stems from help-seekers’ failure to appreciate the discomfort—in particular, the guilt—that helpers would experience if they did not do enough to help (Studies 3 & 4).Bohns22_A_helping_hand_is_hard_at_work.pdf: 93 downloads, before Oct. 1, 2020

A Helping Hand is Hard at Work: Help-Seekers’ Underestimation of Helpers’ Effort

Whether people seek help depends on their estimations of both the likelihood and the value of getting it. Although past research has carefully examined how accurately help-seekers predict whether their help requests will be granted, it has failed to examine how accurately help-seekers predict the value of that help, should they receive it. In this paper, we focus on how accurately help-seekers predict a key determinant of help value, namely, helper effort. In four studies, we find that (a) helpers put more effort into helping than help-seekers expect (Studies 1-4); (b) people do not underestimate the effort others will expend in general, but rather only the effort others will expend helping them (Study 2); and (c) this underestimation of help effort stems from help-seekers’ failure to appreciate the discomfort—in particular, the guilt—that helpers would experience if they did not do enough to help (Studies 3 & 4).Bohns22_A_helping_hand_is_hard_at_work.pdf: 93 downloads, before Oct. 1, 2020

For a Dollar, Would You…? How (We Think) Money Affects Compliance with Our Requests

Research has shown a robust tendency for people to underestimate their ability to get others to comply with their requests. In five studies, we demonstrate that this underestimation-of-compliance effect is reduced when requesters offer money in exchange for compliance. In Studies 1 and 2, participants assigned to a no-incentive or monetary-incentive condition made actual requests of others. In both studies, requesters who offered no incentives underestimated the likelihood that those they approached would grant their requests; however, when requesters offered monetary incentives, this prediction error was mitigated. In Studies 3-5, we present evidence in support of a model to explain the underlying mechanism for this attenuation effect. Studies 3 and 4 demonstrate that offering monetary incentives activates a money-market frame. In Study 5, we find that this activation reduces the discomfort associated with asking, allowing requesters to more accurately assess the size of their request and, consequently, the likelihood of compliance.Bohns20_For_a_dollar.pdf: 563 downloads, before Oct. 1, 2020