Using Professionally Trained Interpreters to Increase Patient/Provider Satisfaction: Does It Work?

Examines the need for trained medical interpreters by comparing the satisfaction of emergency room patients, doctors, and triage and discharge nurses when provided with interpreters and when provided only with telephone language lines or ad hoc services

Charter-School Management Organizations: Diverse Strategies and Diverse Student Impacts

Examines the growth of charter school management organizations, characteristics of students served, and use of resources; CMO practices; impact on students, including middle school test scores; and structures and practices linked to positive outcomes